At a Glance
- Tasks: Perform maintenance and repairs on materials handling equipment while ensuring top-notch customer service.
- Company: Join a leading company in the materials handling industry with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Be a key player in keeping essential equipment running smoothly and making customers happy.
- Qualifications: Mechanical or electrical background with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Covering: CM & SS17 Postcodes
Reports to: Area Service Manager
Department: Customer Service
Location: Covering: CM & SS17 Postcodes
Role Purpose: To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites. Repair and preventative maintenance of materials handling and ancillary equipment.
Role Responsibilities:
- Preventative maintenance of materials handling and ancillary equipment
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Manage and control parts stock
- Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
- Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).
Working Hours: 40 hours per week.
Person Specification: We are looking for mechanically and electrical biased engineers from any type of maintenance/service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers. The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.
Competencies Required:
- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Innovation
- Negotiation and influencing
- Team working
RA108 | Field Service Engineer in Stanford-le-Hope employer: Jungheinrich Internal
Jungheinrich Internal is an excellent employer, offering a dynamic work environment where Site Support Engineers can thrive in their careers while making a tangible impact on customer satisfaction. With a strong focus on employee development and a culture that values teamwork and innovation, staff enjoy comprehensive benefits and opportunities for growth in the vibrant locations of Aylesford, Dartford, and Erith.
