At a Glance
- Tasks: Maintain and repair materials handling equipment while ensuring top-notch customer service.
- Company: Join a leading company in the materials handling industry with a strong focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Be a key player in enhancing customer experiences and driving operational excellence.
- Qualifications: Mechanical or electrical background with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Area Service Manager
Department: Customer Service
Location: Milton Keynes
Closing Date: Friday 22nd May 2026
Role Purpose: To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites. Repair and preventative maintenance of materials handling and ancillary equipment.
Role Responsibilities:
- Preventative maintenance of materials handling and ancillary equipment
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Manage and control parts stock
- Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
- Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).
Working Hours: 40 hours per week.
Person Specification: We are looking for mechanically and electrical biased engineers from any type of maintenance/service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers. The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.
Competencies Required:
- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Innovation
- Negotiation and influencing
- Team working
RA082 | Field Service Engineer employer: Jungheinrich Internal
As a Field Service Engineer at our Milton Keynes location, you will join a dynamic team that values innovation and customer satisfaction. We offer a supportive work culture with opportunities for professional growth, competitive benefits, and the chance to work with cutting-edge materials handling equipment. Our commitment to employee development ensures that you can advance your career while making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land RA082 | Field Service Engineer
✨Tip Number 1
Get to know the company! Research Jungheinrich and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about your past experiences and how they relate to the role. We want to hear your stories, so make them count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace RA082 | Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in maintenance and customer service, and don’t forget to mention any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your mechanical and electrical background, and how your previous experiences align with the responsibilities listed.
Showcase Your Customer Skills:Since building customer relationships is key, make sure to include examples of how you've successfully communicated with customers in the past. This will show us that you can meet customer expectations effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Jungheinrich Internal
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to materials handling and ancillary equipment. Be ready to discuss your experience with repairs and preventative maintenance, as well as any specific tools or technologies you've used in the past.
✨Show Off Your Customer Skills
Since this role involves building customer relationships, think of examples where you've successfully communicated with clients or resolved issues. Highlight your ability to manage expectations and ensure satisfaction, as this will be key in demonstrating your fit for the job.
✨Be Ready for Problem-Solving Questions
Prepare for questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot equipment or manage unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Initiative
Employers love candidates who take initiative. Share instances where you've gone above and beyond in your previous roles, whether it was identifying sales leads or improving processes. This shows you're proactive and can contribute positively to the team.
