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- Tasks: Perform maintenance and repairs on materials handling equipment while ensuring top-notch customer service.
- Company: Join a leading company in the materials handling industry with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Be a key player in keeping essential equipment running smoothly and making customers happy.
- Qualifications: Mechanical or electrical background with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Area Service Manager
Department: Customer Service
Location: Warrington/Wigan/Preston/Burnley
Closing Date: Thursday 27th November 2025
Role Purpose: To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites. Repair and preventative maintenance of materials handling and ancillary equipment.
Role Responsibilities:
- Preventative maintenance of materials handling and ancillary equipment
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Manage and control parts stock
- Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
- Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times
- In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).
Working Hours: 40 hours per week.
Person Specification: We are looking for mechanically and electrical biased engineers from any type of maintenance/service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers. The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.
Competencies Required:
- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Innovation
- Negotiation and influencing
- Team working
RA016CS | Field Service Engineer employer: Jungheinrich Internal
Contact Detail:
Jungheinrich Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RA016CS | Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past work or projects that highlight your mechanical and electrical expertise. This will help you stand out and demonstrate your hands-on experience during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace RA016CS | Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with materials handling and any relevant technical skills. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences make you a great fit. Don’t forget to mention your customer service skills – they’re super important to us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in past roles. We love candidates who can think on their feet and come up with innovative solutions, especially in a customer-facing environment.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Jungheinrich Internal
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to materials handling and ancillary equipment. Be ready to discuss your previous experience with repairs and maintenance, as well as any specific tools or technologies you've used.
✨Show Off Your Customer Skills
Since this role involves building customer relationships, think of examples where you've successfully communicated with clients. Prepare to share how you’ve managed customer expectations and resolved issues in the past.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot a mechanical issue or adapt to unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Flexibility
This job may require working outside normal hours or dealing with call-outs. Be prepared to discuss your availability and willingness to adapt to changing situations. Highlight any past experiences where you’ve had to be flexible in your work.