At a Glance
- Tasks: Support customers by maintaining and repairing materials handling equipment.
- Company: Join Jungheinrich, a leading intralogistics company with a strong team culture.
- Benefits: Competitive salary, EV vehicle supplied, and opportunities for overtime.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a passionate team and make a real difference in customer service.
- Qualifications: Mechanical or electrical background with customer-facing experience preferred.
The predicted salary is between 34578 - 42262 £ per year.
- Site Support Engineer
- Peterborough
Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.
Within Jungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class.
We invest in our talent and have a culture of openness, integrity, and respect.
As a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard.
By joining Jungheinrich you will join a team of people passionate to succeed.
We are currently looking for a Site Support Engineer to join our customer service engineering team to cover customer sites in
Peterborough .
Role Purpose
- To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
- Repair and preventative maintenance of materials handling and ancillary equipment
Role Responsabilities
- Preventative maintenance of materials handling and ancillary equipment
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Manage and control parts stock
- Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
- Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).
Working Hours
- 40-hour working week; 07:30-16:00 Monday to Friday, with overtime availiable.
- EV Vehicle and Charger supplied.
Person Specification
We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
The ideal candidate will hold a clean driving license and have a good level of education.
They will also have experience of working in a customer facing environment and be used to working unsupervised.
Experience of supervising staff is desirable.
Competencies Required
- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Innovation
- Negotiation and influencing
- Team working
- #J-18808-Ljbffr
Site Support Engineer in Peterborough employer: Jungheinrich AG
Jungheinrich is an exceptional employer, renowned for its commitment to employee development and a culture of openness and respect. As a Site Support Engineer in Peterborough, you will benefit from comprehensive training, a supportive team environment, and the opportunity to work with cutting-edge materials handling equipment. With a strong focus on customer satisfaction and safety, you'll be part of a passionate team dedicated to excellence and innovation in intralogistics.
