Business Apprenticeship in High Wycombe

The Business Apprenticeship position is dynamic and varied, involving regular interaction with both internal and external customers to deliver outstanding service and uphold the company’s global reputation.

Training Course: Business administrator (level 3)

Hours: Monday - Friday, full time office based (no hybrid working). Shifts to be confirmed. 37 hours a week.

Duration: 1 year 6 months

Key responsibilities include:

• Answering company inbound calls, forwarding to appropriate departments
• Handle internal and external customer queries on product availability, pricing, queries on deliveries and customer orders via phone or email
• Order processing – orders, refunds or exchanges
• Booking shipments to ensure timely delivery
• Stock level reporting, including stock checks and stock ordering and reconciliation
• CRM - Ensure that all customer information is logged correctly and updated when necessary
• Preparing equipment for events
• Assisting with social media posting

Where you will work: 9 YORK WAY, LANCASTER ROAD, CRESSEX BUSINESS PARK, HIGH WYCOMBE, HP12 3PY

Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training Provider: BUCKINGHAMSHIRE COUNCIL

What you will learn:

• Skilled in the use of multiple IT packages and systems relevant to the organisation
• Able to choose the most appropriate IT solution to suit the business problem
• Able to update and review databases, record information and produce data analysis where required
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals
• Makes recommendations for improvements and present solutions to management
• Drafts correspondence, writes reports and able to review others' work
• Maintains records and files, handles confidential information in compliance with the organisation's procedures
• Coaches others in the processes required to complete these tasks
• Exercises proactivity and good judgement
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way
• Seeks advice of more experienced team members when appropriate
• Builds and maintains positive relationships within their own team and across the organisation
• Demonstrates ability to influence and challenge appropriately
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
• Uses the most appropriate channels to communicate effectively
• Demonstrates agility and confidence in communications, carrying authority appropriately
• Understands and applies social media solutions appropriately
• Answers questions from inside and outside of the organisation, representing the organisation or department
• Completes tasks to a high standard
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work
• Is able to review processes autonomously and make suggestions for improvements
• Shares administrative best-practice across the organisation
• Applies problem-solving skills to resolve challenging or complex complaints
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace
• Makes suggestions for improvements to working practice
• Manages resources e.g. equipment or facilities
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate
• Takes responsibility for logistics e.g. travel and accommodation
• Uses relevant project management principles and tools to scope, plan, monitor and report
• Plans required resources to successfully deliver projects
• Undertakes and leads projects as and when required

Training Schedule: As part of this role, you will undertake a level 3 apprenticeship in Business Administration. Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training. Level 2 Functional Skills in maths and English (if required).

Essential Qualifications: GCSE in Maths (grade A-C/9-4). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

About this Employer: JUNE Medical, an award winning medical device company trusted by leading surgeons. Privately owned, JUNE Medical manages early stage innovation, R&D, manufacturing & commercialisation all over the world.

Company Benefits:

• Annual leave 24 days plus 8 bank holidays
• Medical cash back plan
• A team-oriented company culture

After this apprenticeship: A Level 3 Business Administrator Apprenticeship provides a strong foundation for career progression into senior administrative, supervisory, or functional business roles.