At a Glance
- Tasks: Support daily operations and lead teams to deliver top-notch service at Junction 38.
- Company: Join a dynamic team at a leading Truckstop on the M6.
- Benefits: Opportunities for career growth, competitive salary, and a supportive work environment.
- Other info: Foster teamwork and communication while ensuring excellent customer experiences.
- Why this job: Step into a development role with potential to become an Operations Manager.
- Qualifications: Experience in fast-paced service environments and strong people management skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic, innovative and ambitious Deputy Operations Manager to support the Operations Manager in the day to day management of Junction 38, our dedicated Truckstop on the M6. This is a development role so we are looking for people able to proactively develop themselves as a stepping stone to an Operations Manager role.
Responsibilities
- Managing the Catering and Retail teams to deliver excellent product quality and customer service in line with the Westmorland brand.
- Day to day management including colleague development, rotas, budget analysis and setting, cost management and profit control.
- Lead, coach and develop the management team, setting goals and objectives in line with the goals and objectives of the site.
- Assist the Operations Manager in formulation of goals and objectives for the site and the management team, regularly reviewing progress and offering guidance and support as appropriate.
- Inspire, coach and develop the Service Leaders to achieve all site KPI’s including sales targets, cost management and turnover.
- Manage day to day people matters as they arise including employment matters, resource planning and managing and leading the team effectively and in line with the Westmorland behaviours.
- Support the Operations Manager and Head Office with project work as necessary.
- Work with Operations Managers to identify and share ideas, best practice and potential process improvements.
- Foster great communication on site between colleagues and managers and specifically between Filling Station and Kitchens to maximise delivery of the best customer experience.
- Foster great communication with central teams to assist in the delivery of all company initiatives including seasonal and promotional product activities.
- Work with the People team to recruit the right people into our business, train and supervise all colleagues to achieve their best possible performance in their role.
- Assist the Operations Manager in the management of site health and safety of colleagues and customers and food safety compliance.
Qualifications
- You will be an experienced operator with experience working in a fast paced, service led environment; ideally in a food, hospitality or retail business.
- Extensive people management experience is required as is the ability to communicate well at all levels across the business.
- You should have a people first approach and the down to earth personality to foster an environment of teamwork and positive colleague relations as well as the influencing skills to make things happen.
- You should be hands on, proactive and innovative with the ambition and drive to achieve goals, budgets and objectives set by the business.
- You will need strong time management skills, the ability to multi task and strong problem solving skills.
- Experience building, leading and developing a team would be an advantage as well as knowledge of food safety legislation.
Deputy Operations Manager employer: Junction 38 Services
At Westmorland, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises colleague development and teamwork. As a Deputy Operations Manager at Junction 38, you will benefit from comprehensive training opportunities, a supportive environment, and the chance to progress towards an Operations Manager role, all while contributing to delivering outstanding customer experiences in a dynamic setting along the M6.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your fit for the Deputy Operations Manager role and demonstrate your enthusiasm for the position.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your genuine interest in the role. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team.
We think you need these skills to ace Deputy Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming our Deputy Operations Manager and how you can contribute to the team at Junction 38.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in managing teams, customer service, and any relevant achievements that align with our goals. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re the right fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Junction 38 Services
✨Know the Company Inside Out
Before your interview, make sure you research Junction 38 and the Westmorland brand thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Management Skills
As a Deputy Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed and developed people in previous roles. Think about specific situations where you inspired your team or improved performance, as this will demonstrate your capability to foster a positive work environment.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to the role, such as sales targets and cost management. Be prepared to discuss how you've met or exceeded these in past positions. This shows that you understand the business side of operations and are ready to contribute from day one.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.
