At a Glance
- Tasks: Provide technical support for Linux systems and assist with infrastructure maintenance.
- Company: Join Jumping Rivers, a data-driven analytics company based in Newcastle.
- Benefits: Enjoy private medical insurance, flexible holidays, and opportunities to attend conferences.
- Other info: Remote work options available, with excellent career growth potential.
- Why this job: Be part of a dynamic team solving real-world tech problems while enjoying flexible work hours.
- Qualifications: 1 year of technical support experience and basic Linux system knowledge required.
The predicted salary is between 30000 - 42000 £ per year.
Jumping Rivers is hiring! We are an analytics company whose passion is data and machine learning. We help our clients move from data storage to data insights. The company has three key strands: training, data engineering and machine learning consultancy. We are based in Newcastle Upon Tyne - home to the National Innovation Centre for Data. But half the company is remote. We trust our team to manage their own time. If you want to go for a run in the afternoon and work later, that's fine with us! If you are based near Newcastle, then you can come into our office.
Benefits
- Private medical insurance, including dental and optical cover
- 25 days holiday + statutory holidays
- Two additional holidays after three years
- Flexible holidays; statutory holiday days can be treated as standard holidays.
- Additional employer pension contribution
- Up to £1,000 on the cycle to work scheme
- Opportunities to attend and present at conferences
We embrace flexibility and remote working. If you want to take Friday afternoon off and work the next day, that's fine. We even allow you to be flexible with Bank holidays. If you want to work on a Bank holiday and use that day some other time, that's also fine!
Job Description
We are seeking a motivated Junior Systems Administrator to join our growing Systems Administration Team. In this role, you will be responsible for providing front-line technical support to our clients, assisting with Linux based systems, systems and infrastructure. You will troubleshoot issues, perform routine maintenance, and support deployment and configuration tasks for relevant internal and external projects under the guidance of the Principal Systems Engineer where skills match the requirements. The position is ideal for someone with a solid foundation in Linux system administration and a passion for solving technical problems in a customer-facing environment.
Location: UK Wide but preferably based in Newcastle upon Tyne.
Frontline Support (50%)
- Serve as the first line of support for client-reported issues related to the Linux based systems, hosting environments, and related infrastructure.
- Monitor system performance, uptime, and resource utilisation, diagnosing systems and issues.
- Assist in configuring, and maintaining Linux based servers (Ubuntu, RedHat).
- Perform basic system administration tasks including user management, package installation, backup verification and log analysis.
- Escalate complex technical issues to Senior System Administrators / System Engineers as needed.
- Maintain accurate documentation of issues, resolutions, and system changes.
- Support network troubleshooting (DNS, SSH, Firewalls etc.) and basic security hardening.
- Acceptance testing.
- Assisting internal colleagues with IT queries.
Maintenance (40%)
- System updates internally and for clients.
- Internal systems maintenance including employee hardware.
Project delivery (10%)
- Working on assigned tasks per project priorities.
- Actively participate in code review.
- Ensuring worked issues/tasks are always up to date on status & estimates.
- Engaging with stakeholders to escalate issues and discuss solutions.
- Identifying and escalating creeping scope to project leadership & project control.
- Identifying and escalating the increasing complexity of an issue to project leadership & project control.
Preferred Experience
Required:
- Minimum of 1 year experience in a hands-on technical support role.
- Basic familiarity with deploying resources into Cloud platforms (Azure or AWS) or virtualisation (Proxmox, VMWare, KVM).
- Basic experience with infrastructure as code, e.g., Terraform / CloudFormation / Ansible / Puppet / Docker.
- Managing Linux operating systems.
- Experience with ticketing systems and customer support workflows.
- Good communication skills internally and with clients.
- Ability to work autonomously and as part of a team.
Desirable:
- Usage of git for collaboration on code.
- Terraform / Ansible specifically.
- Ubuntu / RedHat specifically.
- Using and managing Kubernetes.
- GitLab and GitLab CI job configuration.
- NFS file share configuration.
- Authentication experience.
- Front-line support.
- Network and firewall configuration.
- Posit Products, R and Python testing and package management.
Contract Type: Full-Time
Location: Newcastle Upon Tyne
Possible full remote
Junior Systems Administrator in Newcastle upon Tyne employer: Jumping Rivers Ltd
Jumping Rivers is an exceptional employer that fosters a flexible and innovative work culture, allowing employees to manage their own time and work remotely. With a strong focus on employee well-being, we offer comprehensive benefits including private medical insurance, generous holiday allowances, and opportunities for professional growth through conferences and training. Located in Newcastle Upon Tyne, a hub for data innovation, our team thrives in a supportive environment that encourages collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Systems Administrator in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jumping Rivers Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jumping Rivers Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jumping Rivers Ltd!
✨Direct Apply to Jumping Rivers Ltd
Let's not forget to apply directly through the Jumping Rivers Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Systems Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jumping Rivers Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jumping Rivers Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jumping Rivers Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
