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- Tasks: Support tech services, troubleshoot issues, and enhance employee experience in a dynamic office environment.
- Company: Join Jump Trading Group, a leader in applying cutting-edge research to global financial markets.
- Benefits: Enjoy private medical insurance, pension schemes, and paid parental leave.
- Why this job: Kickstart your IT career while making a real impact in a collaborative team.
- Qualifications: Strong interpersonal skills, attention to detail, and a passion for technology.
- Other info: 6-month contract with opportunities for growth and learning in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. As a member of our Helpdesk, you will serve as an integral member of the Technical Services team ensuring the seamless operation of technical and administrative functions, enhancing the employee experience in our EMEA offices.
This role encompasses a wide array of responsibilities focused on supporting Tech Services by maintaining organisational efficiency, aiding office operations, basic troubleshooting tasks, laptop set up, mobile configuration and desk set ups.
Responsibilities- Support office layout changes by moving desks and equipment, including reconnecting computers, and testing basic network settings.
- Display curiosity and engagement in technology, showing a willingness to learn new tools and concepts to improve skills.
- Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
- Offer friendly and proactive Tech support, fostering positive interactions with employees while addressing their basic technical needs.
- Assist with mobile device configuration, account logins, and app setups.
- Ensure proper setup and functionality of office hardware, proactively assisting employees with reconnecting and replacing faulty monitors, keyboards, mice, or other peripherals if needed.
- Provide proactive help for other minor hardware issues.
- Collaborate on more complex technical issues with the Tech Services team (Level 2+), or specialized personnel when necessary.
- Maintain and update internal documentation related to office procedures and technology support.
- Demonstrate a strong interest in IT and a desire to build technical skills over time.
- Deliver exceptional customer service to visiting employees, first-time guests, and candidates, ensuring they are well-supported, and the Jump culture is positively represented.
- Flexibility for occasional travel to other offices.
- Other duties as assigned or needed.
- Strong interpersonal skills with an upbeat, proactive, and service-oriented mindset.
- Excellent organisational abilities with sharp attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- A team player who takes initiative and adapts quickly to change.
- Strong judgment and ability to handle sensitive/confidential information appropriately.
- Strong IT troubleshooting techniques.
- An interest in IT, with some hands-on experience or exposure to tech support—ideal for an aspiring IT enthusiast.
- Windows 11 and Mac OSX knowledge desired.
- Willingness to learn and grow technical knowledge over time.
This is a 6-month contracted, in office position (5 day/week). Reliable and Predictable availability.
Benefits- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Tech Services Helpdesk employer: Jump Trading
Contact Detail:
Jump Trading Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Services Helpdesk
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Jump Trading Group. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your tech skills! Since this role involves troubleshooting on Windows and Mac platforms, brush up on your basic IT skills. You could even set up a mock helpdesk scenario with friends to get comfortable with common issues and solutions.
✨Tip Number 3
Show off your people skills! This job is all about providing exceptional customer service, so be ready to demonstrate your interpersonal skills during the interview. Share examples of how you've helped others in the past, especially in tech support situations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining the team.
We think you need these skills to ace Tech Services Helpdesk
Some tips for your application 🫡
Show Your Enthusiasm for Tech: When writing your application, let your passion for technology shine through! Mention any relevant experiences or projects that demonstrate your curiosity and eagerness to learn new tools and concepts.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and responsibilities mentioned in the job description. Highlight your experience with Windows and Mac systems, as well as any tech support roles you've had.
Be Personable: Since this role involves a lot of interaction with employees, make your application friendly and approachable. Use a conversational tone to show that you’re not just about tech skills but also about providing great customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Jump Trading
✨Know Your Tech Basics
Brush up on your knowledge of Windows and Mac systems, as well as basic troubleshooting techniques. Be ready to discuss common issues you might encounter and how you would resolve them. This shows your interest in IT and your proactive approach to problem-solving.
✨Show Off Your People Skills
Since this role involves a lot of interaction with employees, be prepared to demonstrate your interpersonal skills. Think of examples where you've provided excellent customer service or helped someone with a tech issue. A friendly attitude goes a long way!
✨Be Organised and Detail-Oriented
Highlight your organisational abilities during the interview. You might be asked about how you manage multiple tasks in a fast-paced environment, so have some examples ready. Mention any tools or methods you use to stay organised and ensure nothing slips through the cracks.
✨Express Your Willingness to Learn
Jump Trading Group values curiosity and a desire to grow. Share your enthusiasm for learning new technologies and improving your skills. Discuss any relevant experiences where you've taken the initiative to learn something new, whether through courses, self-study, or hands-on experience.
