At a Glance
- Tasks: Support the London team and manage front desk operations for a seamless office experience.
- Company: Join Jump Trading, a leader in innovative financial research and technology.
- Benefits: Enjoy private medical insurance, pension schemes, and paid parental leave.
- Other info: Fast-paced environment with opportunities to interact across various teams.
- Why this job: Gain unique insights into operations while building valuable professional skills.
- Qualifications: 2+ years in office administration or customer service with strong interpersonal skills.
The predicted salary is between 30000 - 40000 € per year.
Jump Trading Group is committed to world-class research. We empower exceptional talent in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting-edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incentivising collaboration and mutual respect. At Jump, research outcomes drive more than superior risk-adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organisations and universities to solve problems.
As a Workplace Experience Coordinator, you will serve as an integral member of the team and Jump, ensuring the seamless operation of our busy London reception front desk. This role is highly administrative in nature and encompasses a wide array of responsibilities focused on maintaining organisational efficiency, managing front desk operations, and supporting company-wide initiatives for our UK-based employees. In addition, this role will play a major part in upholding Jump’s world-class standards and delivering a white-glove service to all employees and visitors. As the face of Jump Trading London, the Workplace Experience Coordinator will help create an exceptional first impression and a consistently outstanding experience for everyone who walks through our doors.
What You’ll Do
- Support the London Workplace Experience team and collaborate with global WPS counterparts to align with WPS strategy and goals.
- Maintain a highly productive, guest-ready office environment, managing guests, deliveries, vendor services, phone calls, and correspondence.
- Deliver white-glove service to London leadership, employees, and visitors; act as an ambassador of Jump’s culture in all interactions.
- Maintain office procedures, internal documentation, and communication channels.
- Manage front desk operations, serving as the first point of contact for employees, guests, and vendors.
- Oversee incoming and outgoing activities, including deliveries, phone calls, and correspondence.
- Provide cross-departmental administrative support (e.g., Tech Services, Facilities, Travel, Talent Development, Recruiting, HR) to strengthen engagement and retention.
- Streamline front desk administrative work, tools, and reporting to improve efficiency, visibility, and decision-making.
- Use data and feedback to identify root causes of recurring issues and pilot creative, compliant solutions that can be scaled.
- Other duties as assigned and needed.
Skills You’ll Need
- At least 2+ years of experience in an office administration and/or customer service/support environment.
- Strong interpersonal skills – an upbeat, client service, can-do attitude.
- Excellent organisational skills and meticulous attention to detail.
- Strong verbal and written communication skills.
- Strong time management and prioritisation skills.
- Team player, able to take direction as well as show initiative.
- Good judgment with respect to sensitive subject matter – able to uphold a strict level of confidentiality.
- Ability to work in a fast-paced and challenging environment.
- Good working knowledge of Word, Excel, PowerPoint and Outlook.
- Reliable and predictable availability, the role is strictly an onsite, five day a week role.
Why This Role?
This position offers a unique opportunity to gain broad exposure to Jump’s operations and culture while building valuable professional skills. As a Workplace Experience Coordinator, you’ll have a front-row seat to the inner workings of our London office, allowing you to interact with a wide range of teams and stakeholders. By contributing to both day-to-day operations and company-wide initiatives, you’ll develop a deep understanding of our organisation while honing your administrative, interpersonal and abilities.
Benefits include:
- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Workplace Experience Coordinator in London employer: Jump Trading
Jump Trading Group is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Workplace Experience Coordinator. Located in the vibrant city of London, employees benefit from a supportive work environment that prioritises professional growth, offers comprehensive benefits including private medical insurance and a group pension scheme, and encourages a strong sense of community through mutual respect and teamwork. This role not only provides a unique opportunity to engage with diverse teams but also allows you to contribute to the seamless operation of a world-class organisation dedicated to pushing scientific boundaries.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator in London
✨Tip Number 1
Get to know the company culture before your interview. Jump Trading values creativity and collaboration, so think about how you can showcase your personality and teamwork skills during your conversations. We want to see how you fit into our unique environment!
✨Tip Number 2
Practice your white-glove service skills! As a Workplace Experience Coordinator, you'll be the face of Jump. Role-play scenarios where you greet guests or handle inquiries to ensure you're ready to impress everyone who walks through our doors.
✨Tip Number 3
Be proactive in your follow-ups after interviews. A simple thank-you email can go a long way, but also consider sharing a relevant article or insight that aligns with Jump's mission. It shows your enthusiasm and keeps you on their radar!
✨Tip Number 4
Apply through our website for the best chance at landing the role. We love seeing candidates who take the initiative to engage directly with us. Plus, it helps us keep track of your application and makes it easier for us to connect with you!
We think you need these skills to ace Workplace Experience Coordinator in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who fits into our unique culture at Jump.
Tailor Your Application:Make sure to tailor your application specifically for the Workplace Experience Coordinator role. Highlight your relevant experience in office administration and customer service, and connect your skills to the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Jump and what we stand for.
How to prepare for a job interview at Jump Trading
✨Know the Company Culture
Before your interview, dive deep into Jump Trading's unique culture. Understand their commitment to innovation and collaboration. Be ready to discuss how your values align with theirs and how you can contribute to maintaining that world-class standard.
✨Showcase Your Organisational Skills
As a Workplace Experience Coordinator, you'll need to demonstrate excellent organisational skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or streamlined processes. This will show that you're capable of maintaining a productive office environment.
✨Practice Your Communication Skills
Strong verbal and written communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to showcase your engagement and interest in the position.
✨Emphasise Your Customer Service Experience
Since this role involves delivering white-glove service, be ready to share specific instances where you've gone above and beyond for clients or colleagues. Highlight your upbeat attitude and ability to handle sensitive situations with good judgement.
