At a Glance
- Tasks: Support tech services, troubleshoot issues, and enhance employee experience in a dynamic office environment.
- Company: Join Jump Trading Group, a leader in applying cutting-edge research to global financial markets.
- Benefits: Enjoy private medical insurance, pension schemes, and paid parental leave.
- Other info: Flexible travel opportunities and excellent growth potential in a fast-paced environment.
- Why this job: Kickstart your IT career while working with innovative technology and a supportive team.
- Qualifications: Strong interpersonal skills, attention to detail, and a passion for IT support.
The predicted salary is between 25650 - 31350 £ per year.
Jump Trading Group is committed to world class research.
We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets.
Our culture is unique.
As a member of our Helpdesk, you will serve as an integral member of the Technical Services team ensuring the seamless operation of technical and administrative functions, enhancing the employee experience in our EMEA offices.
This role encompasses a wide array of responsibilities focused on supporting Tech Services by maintaining organisational efficiency, aiding office operations, basic troubleshooting tasks, aiding office operations, laptop set up, mobile configuration and desk set ups.
Responsibilities
- Support office layout changes by moving desks and equipment, including reconnecting computers, and testing basic network settings.
- Display curiosity and engagement in technology, showing a willingness to learn new tools and concepts to improve skills.
- Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
- Offer friendly and proactive Tech support, fostering positive interactions with employees while addressing their basic technical needs.
- Assist with mobile device configuration, account logins, and app setups.
Including, but not exclusive to basic troubleshooting for Windows and Mac systems, as well as assisting employees with mobile device setup and configuration, ensuring quick resolution of common technical issues
- Ensure proper setup and functionality of office hardware, proactively assisting employees with reconnecting and replacing faulty monitors, keyboards, mice, or other peripherals if needed.
As well as testing network connectivity.
- Provide proactive help for other minor hardware issues.
- Collaborate on more complex technical issues with the Tech Services team (Level 2+), or specialized personnel when necessary.
- Maintain and update internal documentation related to office procedures and technology support.
- Demonstrate a strong interest in IT and a desire to build technical skills over time.
- Deliver exceptional customer service to visiting employees, first-time guests, and candidates, ensuring they are well-supported, and the Jump culture is positively represented
- Flexibility to for occasional travel to other offices.
- Other duties as assigned or needed.
Skills You’ll Need
- Strong interpersonal skills with an upbeat, proactive, and service-oriented mindset.
- Excellent organisational abilities with sharp attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- A team player who takes initiative and adapts quickly to change.
- Strong judgment and ability to handle sensitive/confidential information appropriately.
- Strong IT troubleshooting techniques.
- An interest in IT, with some hands-on experience or exposure to tech support—ideal for an aspiring IT enthusiast.
- Windows 11 and Mac OSX knowledge desired.
- Willingness to learn and grow technical knowledge over time.
- This is an in office position (5 day/week).
- Reliable and Predictable availability.
Benefits include
- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Tech Services Helpdesk in London employer: Jump Trading
Jump Trading is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for aspiring quantitative traders. With a focus on empowering talent through intensive training and mentorship, interns will gain hands-on experience in developing predictive models and automated trading strategies while working alongside industry experts. Located in a dynamic environment, Jump offers unique opportunities for personal and professional growth, ensuring that every team member can thrive and contribute to groundbreaking research in financial markets.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Services Helpdesk in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jump Trading. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jump Trading before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tech Services Helpdesk in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jump Trading:Your cover letter is your chance to shine! Tell us why you want to work at Jump Trading specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jump Trading!
How to prepare for a job interview at Jump Trading
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
