At a Glance
- Tasks: Lead a dynamic support team and manage incident resolution for a cutting-edge SaaS platform.
- Company: Join a forward-thinking company focused on technical improvement and customer satisfaction.
- Benefits: Competitive salary, flexible home working, and opportunities for professional growth.
- Other info: Regular meet-ups in the South Coast area for collaboration and team bonding.
- Why this job: Make a real impact by leading a team and enhancing customer service in tech.
- Qualifications: Experience in team management and a passion for mentoring others.
The predicted salary is between 50000 - 60000 £ per year.
This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings.
This is a team lead/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software platform.
Technically, an understanding of SQL, C#, JIRA, and Agile is useful, but the role is a mix of management and technical. Good leadership skills are needed, as well as a good approach to Best Practice and mentoring a team.
This is not your usual role, as our client is going through a period of technical improvement, and this could result in wider opportunities. Ideally, you will be in the South West/South East/ M4 corridor due to monthly meet-ups.
Support Team Lead / Manager - £50K employer: Jump IT Recruitment
Join a forward-thinking company that values innovation and teamwork, offering a supportive work culture where your leadership skills can truly shine. With opportunities for professional growth and regular collaboration with cross-functional teams, you'll play a pivotal role in enhancing customer support for our SaaS platform while enjoying the flexibility of a home-based position with occasional travel to the beautiful South Coast. This is not just a job; it's a chance to be part of a transformative journey in a dynamic environment.
