Salary: £40,000 - 45,000 per year
Requirements
- Experience in 3rd line technical support
- Strong customer support and service delivery mindset
- Comfortable taking ownership of problems through to full resolution
- Skills in scripting
- SQL knowledge
- Understanding of APIs
- Experience working with an ITSM tool
- Problem‑solving and incident management experience
- Cloud/DevOps experience is a bonus
- Financial software experience is a bonus
Responsibilities
- Act as the point of contact for clients 3rd line support issues
- Work closely with our development and DevOps teams to resolve technical and complex issues
- Take ownership of problems and drive them through to complete resolution
- Support incident management and service delivery activities
- Provide customer‑focused technical support
Technologies
- Cloud
- DevOps
- Support
- ITSM
- SQL
- API
- Azure
- Bash
- JIRA
- PowerShell
- Python
- ServiceNow
More
We are offering a great new permanent opportunity for a Tech Support Specialist to join our client in SE England. The role is home‑based with some visits needed to the office. This is a business‑critical position with a salary up to £45K and excellent benefits including bonus, holiday, pension, and medical cover. We are looking for someone who wants to make a difference and work on challenging technical issues in close collaboration with our development and DevOps teams.
last updated 25 week of 2026
