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- Tasks: Support customers with tech issues and ensure smooth operations.
- Company: Join a dynamic Managed Service Provider in the South East.
- Benefits: Enjoy a permanent, full-time role with a supportive team environment.
- Why this job: Perfect for tech-savvy individuals seeking a rewarding customer support challenge.
- Qualifications: Must have excellent interpersonal skills and a can-do attitude.
- Other info: Office-based role, ideal for those with MSP experience.
The predicted salary is between 28800 - 42000 £ per year.
MSP, Managed Service Provider, Microsoft, Office 365, Customer Support, After-Sales Do you work for a Managed Service Provider in Kent, Sussex, Surrey or SE London and are looking for a new challenge? If so, please get in touch. We have a great opportunity for someone technically literate but looking for a back office/office/customer support role to ensure the seamless running of the business Working closely with customers to ensure tech is received as expected, suppliers are chased, invoices are paid, and IT is chased up where necessary. It is quite a broad role that would ideally suit someone working for an MSP. Permanent, full-time office-based. If you are looking for a new challenge, please get in touch with Karen at Jump IT in the first instance. Can do attitude is needed. Excellent interpersonal skills are expected
MSP Customer Support employer: Jump IT Recruitment
Contact Detail:
Jump IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Customer Support
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used by Managed Service Providers, especially Microsoft products like Office 365. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the MSP sector, particularly those in Kent, Sussex, Surrey, or SE London. Attend local tech meetups or online forums to connect with potential colleagues and gain insights into the industry, which can be invaluable during interviews.
✨Tip Number 3
Prepare to showcase your customer support skills through real-life examples. Think of situations where you effectively resolved issues or improved customer satisfaction, as these stories will resonate well with hiring managers looking for excellent interpersonal skills.
✨Tip Number 4
Research the company culture of StudySmarter and understand their values. Tailoring your approach to align with our ethos can make a significant difference, showing that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace MSP Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, particularly within a Managed Service Provider environment. Emphasise any technical skills related to Microsoft products and Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and your 'can do' attitude. Mention specific examples of how you've successfully supported customers in the past and how you can contribute to the seamless running of the business.
Highlight Relevant Experience: In your application, clearly outline your previous roles in customer support or similar positions. Detail your responsibilities and achievements, especially those that relate to managing suppliers, chasing invoices, and ensuring customer satisfaction.
Show Enthusiasm for the Role: Express your genuine interest in the position and the company. Mention why you are excited about the opportunity to work with Jump IT and how you align with their values and mission.
How to prepare for a job interview at Jump IT Recruitment
✨Show Your Technical Knowledge
Since the role requires someone technically literate, be prepared to discuss your experience with Microsoft products, especially Office 365. Brush up on common issues and solutions related to these technologies to demonstrate your expertise.
✨Highlight Your Customer Support Experience
Emphasise any previous roles where you provided customer support, particularly in an MSP environment. Share specific examples of how you resolved customer issues and ensured satisfaction, as this will showcase your relevant skills.
✨Demonstrate Your Can-Do Attitude
The job description mentions a 'can do' attitude as essential. Prepare to share instances where you went above and beyond to solve problems or assist customers, illustrating your proactive approach.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, challenges they face, or how success is measured in this position to engage in a meaningful conversation.
