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- Tasks: Provide 1st to 3rd line support for IT issues across various platforms.
- Company: Join a dynamic Service Desk Team in Surrey, focused on IT infrastructure support.
- Benefits: Enjoy flexible working hours with shifts that include evenings and weekends.
- Why this job: Gain valuable experience in a supportive environment while helping users solve tech problems.
- Qualifications: Experience in IT support is essential; familiarity with Office365, TCP, and AD is a plus.
- Other info: Candidates must be within commuting distance of Guildford/Dorking; no visa sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
Help Desk / Service Desk Support – Office365, TCP, AD, SLAs
New Permanent opportunity for someone with 1st / 2nd / 3rd line support experience to join our clients Service Desk Team based in Surrey.
Experience of support across an IT Infrastructure is needed (from Windows to Networking to End Users)
The role will involve working on a shift rota that will also include evenings and weekends (not every weekend though!) but this will offer working flexibility too.
No visa sponsorship on offer.
Candidates must live within commuting distance of the Guildford / Dorking area.
To start asap.
Please contact Karen in the first instance
#J-18808-Ljbffr
Help Desk / Service Desk Support - Office365, TCP, AD, SLA employer: Jump IT Recruitment
Contact Detail:
Jump IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk / Service Desk Support - Office365, TCP, AD, SLA
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office365, TCP, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your experience with different levels of support (1st, 2nd, and 3rd line) during any networking events or informal meet-ups. Networking can lead to valuable connections that might help you land an interview.
✨Tip Number 3
Be prepared to discuss your experience with SLAs and how you've managed expectations in previous roles. This shows that you understand the importance of service delivery and customer satisfaction.
✨Tip Number 4
Since the role involves shift work, be ready to express your flexibility and willingness to work evenings and weekends. Employers appreciate candidates who are adaptable and can fit into their scheduling needs.
We think you need these skills to ace Help Desk / Service Desk Support - Office365, TCP, AD, SLA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st, 2nd, and 3rd line support. Include specific examples of your work with Office365, TCP, Active Directory, and any relevant SLAs to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences make you a perfect fit for the role and express your enthusiasm for joining the Service Desk Team.
Showcase Relevant Skills: In your application, emphasise your technical skills related to IT infrastructure, including Windows, Networking, and End User support. Mention any certifications or training that are relevant to the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Help Desk role.
How to prepare for a job interview at Jump IT Recruitment
✨Show Your Technical Skills
Make sure to highlight your experience with Office365, TCP, Active Directory, and SLAs during the interview. Be prepared to discuss specific scenarios where you've successfully resolved issues in these areas.
✨Demonstrate Problem-Solving Abilities
Employ examples from your past roles to illustrate how you approach troubleshooting and problem-solving. Employers love to see candidates who can think on their feet and come up with effective solutions.
✨Emphasise Flexibility and Teamwork
Since the role involves working shifts, it's important to express your willingness to adapt to different schedules. Also, mention your ability to work well within a team, as collaboration is key in a service desk environment.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, the tools they use, or the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
