At a Glance
- Tasks: Lead a dynamic support team and manage incident resolution for a cutting-edge SaaS platform.
- Company: Join a forward-thinking tech company focused on customer service excellence.
- Benefits: Competitive salary, flexible home working, and opportunities for professional growth.
- Other info: Regular meet-ups in the South Coast area for team bonding and collaboration.
- Why this job: Be part of a transformative journey in tech while mentoring a passionate team.
- Qualifications: Experience in team management and a knack for problem-solving in tech environments.
The predicted salary is between 47500 - 47500 £ per year.
Support, incident management, problem resolution, triage, team management, team leading, Agile, JIRA, customer support, SaaS, best practice.
This is a new permanent role, UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings. This is a team lead/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software platform.
Technically, an understanding of SQL, C#, JIRA, and Agile is useful, but the role is a mix of management and technical. Good leadership skills are needed, as well as a good approach to best practice and mentoring a team. This is not your usual role, as our client is going through a period of technical improvement, and this could result in wider opportunities.
Ideally, you will be in the South West/South East/M4 corridor due to monthly meet-ups.
Interested? Then please contact Roger at Jump IT in the first instance.
Support Team Lead / Manager - £50K in Bournemouth employer: Jump IT Recruitment
Jump IT Recruitment is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for a Client-Facing Solutions Designer. With a focus on employee growth and development, the company offers opportunities to work with global clients in the dynamic financial services sector, ensuring that your contributions are both meaningful and impactful. Located in the United Kingdom, employees benefit from a supportive environment that values creativity and teamwork.
