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- Tasks: Provide after-sales support for Microsoft 365, liaising with customers and suppliers.
- Company: Join a growing IT support team focused on delivering top-notch tech solutions.
- Benefits: Enjoy a permanent position with potential for growth and development in a dynamic environment.
- Why this job: Perfect for tech enthusiasts who love customer interaction and problem-solving.
- Qualifications: Solid technical understanding of Office 365, hardware, and software; excellent communication skills required.
- Other info: Office-based role near Tonbridge; full UK driving licence preferred.
The predicted salary is between 30000 - 42000 £ per year.
Permanent position only. Based near Tonbridge with the need to be in the office 5 days a week for an initial period. Our client is looking for a unique person to join its growing IT / Office support team. This role needs someone with a solid technical understanding around Office 365, Hardware, Software and operating systems, but equally comfortable liaising with customers to ensure delivery of new tech, answering invoice queries, working with suppliers too etc.
This role needs a good all-arounder happy with a role that isn't purely technical. You must have excellent interpersonal skills (written and verbal), likely to be a car driver (full UK licence) and be comfortable providing customers with after-sales support and care.
If you feel you have the skills to deliver for this role, then please contact Karen at Jump IT in the first instance. Quick CV turnaround. To start asap.
After Sales Technical Support- Microsoft 365 employer: Jump IT Recruitment
Contact Detail:
Jump IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Technical Support- Microsoft 365
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its features. Being well-versed in the software will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves liaising with customers, practice how you would handle common after-sales queries or technical issues to show your readiness for the position.
✨Tip Number 3
Network with professionals in the IT support field. Engaging with others who work in similar roles can provide insights into the job and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would approach various technical and customer service situations, as this will showcase your problem-solving abilities and interpersonal skills.
We think you need these skills to ace After Sales Technical Support- Microsoft 365
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and required skills. Highlight your technical understanding of Office 365, hardware, and software in your application.
Tailor Your CV: Customise your CV to reflect your experience with after-sales support, customer service, and technical troubleshooting. Use specific examples that demonstrate your interpersonal skills and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention your ability to liaise with customers and your comfort with both technical and non-technical tasks.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jump IT Recruitment
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of Office 365, hardware, and software. Be prepared to discuss specific technical issues you've resolved in the past, as this will demonstrate your capability in handling the technical aspects of the role.
✨Demonstrate Interpersonal Skills
Since this role involves liaising with customers, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully communicated complex information to non-technical users, as this will highlight your ability to connect with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as resolving customer complaints or managing invoice queries. Prepare by thinking through potential scenarios and how you would approach them, showcasing your problem-solving skills.
✨Research the Company and Role
Familiarise yourself with the company’s values and the specifics of the After Sales Technical Support role. This knowledge will help you tailor your answers and show genuine interest in the position, making you a more appealing candidate.
