At a Glance
- Tasks: Lead a dynamic support team and manage incident resolution for a cutting-edge SaaS platform.
- Company: Join a forward-thinking tech company focused on customer service excellence.
- Benefits: Competitive salary, flexible home working, and opportunities for professional growth.
- Other info: Regular meet-ups in the South Coast area for collaboration and team bonding.
- Why this job: Make a real impact by leading a team through exciting technical improvements.
- Qualifications: Experience in team management and a passion for customer support.
The predicted salary is between 50000 - 60000 £ per year.
This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings.
This is a team lead/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software platform.
Technically, an understanding of SQL, C#, JIRA, and Agile is useful, but the role is a mix of management and technical. Good leadership skills are needed, as well as a good approach to Best Practice and mentoring a team.
This is not your usual role, as our client is going through a period of technical improvement, and this could result in wider opportunities. Ideally, you will be in the South West/South East/ M4 corridor due to monthly meet-ups.
Interested? Then please contact Roger at Jump IT in the first instance.
Support Team Lead / Manager - £50K in Bournemouth employer: Jump IT Recruitment Solutions Ltd
Join a forward-thinking company that values innovation and teamwork, offering a supportive work culture where your leadership skills can truly shine. With opportunities for professional growth and regular collaboration with cross-functional teams, this role not only allows you to lead a dedicated support team but also positions you at the forefront of exciting technical improvements. Enjoy the flexibility of a home-based role while engaging in meaningful face-to-face interactions during management meetings on the beautiful South Coast.
Contact Details:
Jump IT Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Team Lead / Manager - £50K in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jump IT Recruitment Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jump IT Recruitment Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Team Lead / Manager - £50K in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jump IT Recruitment Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jump IT Recruitment Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jump IT Recruitment Solutions Ltd!
How to prepare for a job interview at Jump IT Recruitment Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
