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For Companies At a Glance
- Tasks: Provide 2nd line support for users across the UK using AD, SCCM, and Intune.
- Company: Join a growing support team in Guildford, dedicated to excellent customer service.
- Benefits: Work 4 days a week in the office with a dynamic team environment.
- Why this job: Great opportunity to enhance your tech skills and work in a supportive culture.
- Qualifications: Experience with service desk software and strong technical skills in AD are essential.
- Other info: Roles start ASAP; no sponsorship or visa transfer available.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Support, Help Desk, 2nd Line, AD, SCCM, Intune, JIRA (or other service desk support software), SLA's, ITIL.
Permanent position only. You must be commutable to the Guildford area.
Our client is looking to recruit 2 additional team members for its growing support team.
Currently, the team support users across the UK at the 2nd line level.
Experience of working with SLA's and using service desk software is essential.
Good technical skills around AD are essential, with some Intune or SCCM for updates and builds extremely beneficial.
Excellent written and verbal interpersonal skills expected.
ITIL, 3rd line support knowledge is a bonus.
To start ASAP, the roles are 4 days a week in the offices near Guildford, Surrey.
There is no sponsorship or visa transfer on offer.
Interested? Then please get in touch with me ASAP!
2nd Line Support - AD, SCCM, Intune, JIRA employer: Jump IT Recruitment Solutions Ltd
Contact Detail:
Jump IT Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - AD, SCCM, Intune, JIRA
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Active Directory (AD), SCCM, and Intune. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your knowledge of ITIL principles, as they are highly valued in support roles. Being able to discuss how you've applied ITIL practices in previous positions can demonstrate your understanding of service management.
✨Tip Number 3
Prepare for common 2nd line support scenarios that may come up during the interview. Think about how you would troubleshoot issues related to AD, SCCM, or Intune, and be ready to explain your thought process clearly.
✨Tip Number 4
Since excellent interpersonal skills are required, practice articulating your past experiences in a way that highlights your communication abilities. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
We think you need these skills to ace 2nd Line Support - AD, SCCM, Intune, JIRA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support, particularly with Active Directory (AD), SCCM, and Intune. Use specific examples to demonstrate your technical skills and familiarity with service desk software like JIRA.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements mentioned in the job description. Emphasise your experience with SLAs and ITIL practices, and explain why you are a good fit for the team supporting users across the UK.
Showcase Communication Skills: Since excellent written and verbal interpersonal skills are expected, ensure your application is well-structured and free of errors. Use clear language and professional tone to convey your enthusiasm for the role.
Highlight Availability: Mention your availability to start as soon as possible and confirm your commutability to the Guildford area. This shows your eagerness and readiness to join the team without delays.
How to prepare for a job interview at Jump IT Recruitment Solutions Ltd
✨Brush Up on Technical Skills
Make sure you're well-versed in Active Directory (AD), SCCM, and Intune. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Familiarise Yourself with Service Desk Software
Since experience with service desk software like JIRA is essential, review its functionalities and be ready to explain how you've utilised it to manage support tickets and meet SLAs.
✨Demonstrate Your Interpersonal Skills
Excellent written and verbal communication skills are a must. Prepare examples of how you've effectively communicated with users or team members in past support roles.
✨Understand ITIL Principles
While not mandatory, having knowledge of ITIL can set you apart. Brush up on its key concepts and be ready to discuss how they apply to 2nd line support.
