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- Tasks: Join our Help Desk Support Team to assist with Office 365 and hardware issues.
- Company: We're a dynamic IT support company based in Kent, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary of up to £30K and a supportive work environment.
- Why this job: Kickstart your IT career in a role that values your passion for technology and customer service.
- Qualifications: Ideal for IT grads or those with some experience in IT/Networking; car driver essential.
- Other info: Work in a collaborative team using ticketing software to resolve customer queries.
The predicted salary is between 21600 - 36000 £ per year.
Our client is looking to recruit an additional person to its Help Desk Support Team based in Kent near Paddock Wood.
Key experience needed for this is broad technical skills across:
- Office 365
- Hardware / software problem resolution
- Networking
This could suit someone with a year or two of experience, or even an IT-related grad looking to work in support, or someone with some IT/Networking skills, and a passion for IT, looking for a 1st role.
Location of the candidate is key, though. A car driver is essential.
The role will work on a Support desk using ticketing software and will be customer-focused rather than project work.
Salary to £30K
Interested? Then contact Karen at Jump IT in the first instance.
1st/2nd Line Support - Office365 employer: Jump IT Recruitment Solutions Ltd
Contact Detail:
Jump IT Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support - Office365
✨Tip Number 1
Familiarise yourself with Office 365 and its common issues. Being able to demonstrate your knowledge of the platform during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills. Since this role is customer-focused, showing that you can handle support queries with patience and professionalism will be crucial.
✨Tip Number 3
Get comfortable with ticketing software. If you have experience with any help desk tools, mention it! If not, consider doing a bit of research or even a short course to understand how they work.
✨Tip Number 4
Network with professionals in the IT support field. Attend local meetups or online forums to connect with others who can provide insights or even referrals for the position.
We think you need these skills to ace 1st/2nd Line Support - Office365
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any experience you have with Office 365, hardware/software problem resolution, and networking. Even if your experience is limited, showcase your passion for IT and any relevant projects or coursework.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Use keywords from the job posting to ensure your application stands out to the hiring team.
Craft a Strong Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention your customer-focused approach and any relevant technical skills that would benefit the Help Desk Support Team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Jump IT Recruitment Solutions Ltd
✨Show Your Technical Skills
Make sure to brush up on your knowledge of Office 365, hardware installations, and networking basics. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Focus
Since the role is customer-focused, think of instances where you've provided excellent support or service. Highlight your communication skills and how you handle difficult situations with customers.
✨Familiarise Yourself with Ticketing Software
Research common ticketing systems used in help desk environments. If you have experience with any, be ready to talk about it. If not, express your willingness to learn quickly.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask Karen or the interviewer. This shows your interest in the role and helps you understand the company culture and expectations better.
