At a Glance
- Tasks: Support and grow enterprise customers while advocating for their needs.
- Company: Join Jumio, a leader in ID verification solutions with a diverse culture.
- Benefits: Remote work, competitive salary, and opportunities for personal development.
- Other info: Thriving in a fast-paced, multicultural environment is essential.
- Why this job: Make a real impact by ensuring customers succeed with Jumio's innovative solutions.
- Qualifications: 5+ years in a technical, customer-facing role with strong communication skills.
The predicted salary is between 60000 - 75000 € per year.
The Customer Success Manager is responsible for supporting and growing Jumio’s enterprise customers. The individual will be an experienced, driven, and technical professional looking to join our Customer Success team. This is an essential role ensuring customers are getting the most out of the Jumio solutions – you are a subject matter expert on Jumio’s solutions and a primary advocate for the customer voice.
Responsibilities
- Work closely with Account Management to build strong customer relationships and understand customer’s immediate and future needs.
- Be a trusted voice of the customer and advocate internally on their behalf.
- Build a deep understanding of Jumio’s solutions and provide technical and functional subject matter expertise.
- Have strong alignment with Account Management, Customer Support, Product, and Engineering teams and understand how and when to leverage them.
- Help ensure our customers are adopting the Jumio solutions they’ve purchased and are working towards their desired objectives.
- Conduct and lead cadenced business reviews – review and celebrate progress, share product roadmap items and align on future objectives, and plan for mitigating or overcoming any challenges.
- Partner with sales to identify and capitalize on expansion opportunities.
- Minimize potential churn or other risk by communicating to Jumio leadership and building plan to actively mitigate.
Experience and Qualifications
- At least 5 years’ experience in a technical, customer-facing role.
- Excellent communication and interpersonal skills.
- Tenacious appetite for building product knowledge.
- Strong technical communication skills for business audience / able to provide clear technical explanations.
- Ability to break down and track technical projects.
- Proactive and can think further than the solution appears to require, ability to identify key areas for improvement in workflows and efficiencies.
- Ability to multi-task and work in a fast-paced environment.
- Excellent analytical, quality and conceptual skills.
- Team player that is able to also individually perform and has a vested interest in continuous personal development.
- Enjoy working in a multicultural and geographically diverse organization.
- Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business.
Great to have
- Experience in JIRA, Confluence, and Salesforce.
- Understanding of Postman.
- Existing knowledge of the ID verification, AML, or KYC market and the competitive landscape.
- Knowledge of user digital onboarding, payment, and/or risk management systems.
- Degree education in a relevant field (e.g., Computer Science, Information Systems).
- Additional European language (German, French) would be beneficial.
We welcome applications and colleagues from all backgrounds and of all statuses. At Jumio, we value belonging and believe in fostering an environment where a diversity of perspectives can thrive.
Customer Success Manager - EMEA UK (remote) employer: Jumio
Jumio is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that thrives on collaboration and innovation. As a remote company, we provide our Customer Success Managers with the flexibility to work from anywhere in the UK while being part of a diverse team that values every voice. With a strong focus on customer advocacy and technical expertise, you will have the opportunity to make a meaningful impact on our enterprise customers' success and contribute to the rapid growth of our solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - EMEA UK (remote)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jumio on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Jumio’s solutions. Understand their products inside out so you can confidently discuss how you can help customers succeed with them.
✨Tip Number 3
Show off your soft skills! As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager - EMEA UK (remote)
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've supported clients in the past and how you can bring that experience to our team.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without unnecessary fluff.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Success Manager role. Show us how your background aligns with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Jumio
✨Know Your Stuff
Make sure you have a solid understanding of Jumio’s solutions. Brush up on their products and how they fit into the customer journey. Being able to discuss specific features and benefits will show that you're not just interested in the role, but also in helping customers succeed.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with both customers and internal teams. Prepare examples of how you've successfully navigated complex conversations or resolved customer issues in the past. This will demonstrate your ability to be a trusted voice for the customer.
✨Be Ready to Discuss Metrics
Understand key performance indicators (KPIs) relevant to customer success. Be prepared to talk about how you've tracked progress in previous roles and how you plan to measure success at Jumio. This shows that you’re results-driven and focused on achieving objectives.
✨Embrace the Culture
Jumio values diversity and a multicultural environment. Familiarise yourself with their company culture and be ready to discuss how your background and experiences can contribute to their team. Showing that you align with their values will set you apart from other candidates.
