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For Companies At a Glance
- Tasks: Support and grow enterprise customers while advocating for their needs.
- Company: Join Jumio, a leader in ID verification solutions with a diverse culture.
- Benefits: Remote work, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact by ensuring customers succeed with Jumio's innovative solutions.
- Qualifications: 5+ years in a technical customer-facing role with strong communication skills.
- Other info: Thriving in a fast-paced, multicultural environment is essential.
The predicted salary is between 60000 - 80000 £ per year.
The Customer Success Manager is responsible for supporting and growing Jumio’s enterprise customers. The individual will be an experienced, driven, and technical professional looking to join our Customer Success team. This is an essential role ensuring customers are getting the most out of the Jumio solutions – you are a subject matter expert on Jumio’s solutions and a primary advocate for the customer voice.
Responsibilities
- Work closely with Account Management to build strong customer relationships and understand customer’s immediate and future needs.
- Be a trusted voice of the customer and advocate internally on their behalf.
- Build a deep understanding of Jumio’s solutions and provide technical and functional subject matter expertise.
- Have strong alignment with Account Management, Customer Support, Product, and Engineering teams and understand how and when to leverage them.
- Help ensure our customers are adopting the Jumio solutions they’ve purchased and are working towards their desired objectives.
- Conduct and lead cadenced business reviews – review and celebrate progress, share product roadmap items and align on future objectives, and plan for mitigating or overcoming any challenges.
- Partner with sales to identify and capitalize on expansion opportunities.
- Minimize potential churn or other risk by communicating to Jumio leadership and building plan to actively mitigate.
Experience and Qualifications
- At least 5 years’ experience in a technical, customer-facing role.
- Excellent communication and interpersonal skills.
- Tenacious appetite for building product knowledge.
- Strong technical communication skills for business audience / able to provide clear technical explanations.
- Ability to break down and track technical projects.
- Proactive and can think further than the solution appears to require, ability to identify key areas for improvement in workflows and efficiencies.
- Ability to multi-task and work in a fast-paced environment.
- Excellent analytical, quality and conceptual skills.
- Team player that is able to also individually perform and has a vested interest in continuous personal development.
- Enjoy working in a multicultural and geographically diverse organization.
- Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business.
Great to have
- Experience in JIRA, Confluence, and Salesforce.
- Understanding of Postman.
- Existing knowledge of the ID verification, AML, or KYC market and the competitive landscape.
- Knowledge of user digital onboarding, payment, and/or risk management systems.
- Degree education in a relevant field (e.g., Computer Science, Information Systems).
- Additional European language (German, French) would be beneficial.
We welcome applications and colleagues from all backgrounds and of all statuses. At Jumio, we value belonging and believe in fostering an environment where a diversity of perspectives can thrive.
Customer Success Manager - EMEA New UK (remote) employer: Jumio
Contact Detail:
Jumio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - EMEA New UK (remote)
✨Tip Number 1
Get to know Jumio inside out! Familiarise yourself with their solutions and the customer success landscape. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and make you stand out when it comes to interviews.
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer success and technical roles. Think about how your experience aligns with their needs and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Success Manager - EMEA New UK (remote)
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you can be a trusted voice for our customers and advocate for their needs. Share specific examples of how you've supported clients in the past!
Highlight Your Technical Expertise: Make sure to showcase your technical skills and experience in your application. We’re looking for someone who can break down complex solutions and communicate them clearly. Don’t forget to mention any relevant tools or technologies you’ve worked with!
Demonstrate Your Problem-Solving Skills: We love candidates who can think ahead and identify areas for improvement. In your application, share instances where you’ve proactively tackled challenges or improved workflows. This will show us that you’re ready to take on the dynamic environment at Jumio.
Tailor Your Application to Us: Take the time to customise your application for Jumio. Mention our solutions and how your background aligns with our mission. Applying through our website is the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Jumio
✨Know Your Stuff
Make sure you have a solid understanding of Jumio’s solutions. Brush up on their products and how they work, as well as the ID verification, AML, and KYC markets. This will help you demonstrate your expertise and show that you're ready to advocate for customers.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show genuine interest in their experiences and insights about the company. This will not only make you memorable but also highlight your excellent communication skills, which are crucial for a Customer Success Manager.
✨Prepare for Scenarios
Think of specific examples from your past experience where you've successfully managed customer relationships or resolved technical issues. Be ready to discuss how you’ve helped customers achieve their goals and how you’ve navigated challenges in a fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about how the Customer Success team collaborates with other departments like Account Management and Engineering. This demonstrates your proactive mindset and eagerness to understand the bigger picture.