At a Glance
- Tasks: Support and grow enterprise customers while advocating for their needs.
- Company: Join Jumio, a leading B2B tech company fighting online identity fraud.
- Benefits: Competitive salary, diverse culture, and opportunities for personal development.
- Other info: Work in a fast-paced, multicultural environment with great career growth potential.
- Why this job: Make a real impact by ensuring customers succeed with innovative solutions.
- Qualifications: 5+ years in a technical, customer-facing role with strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
The Customer Success Manager is responsible for supporting and growing Jumio’s enterprise customers. The individual will be an experienced, driven, and technical professional looking to join our Customer Success team. This is an essential role ensuring customers are getting the most out of the Jumio solutions - you are a subject matter expert on Jumio’s solutions and a primary advocate for the customer voice.
Example Responsibilities
- Work closely with Account Management to build strong customer relationships and understand customer’s immediate and future needs.
- Be a trusted voice of the customer and advocate internally on their behalf.
- Build a deep understanding of Jumio’s solutions and provide technical and functional subject matter expertise.
- Have strong alignment with Account Management, Customer Support, Product, and Engineering teams and understand how and when to leverage them.
- Help ensure our customers are adopting the Jumio solutions they’ve purchased and are working towards their desired objectives.
- Conduct and lead cadenced business reviews - review and celebrate progress, share product roadmap items and align on future objectives, and plan for mitigating or overcoming any challenges.
- Partner with sales to identify and capitalize on expansion opportunities.
- Minimize potential churn or other risk by communicating to Jumio leadership and building a plan to actively mitigate.
Experience and Qualifications
- At least 5 years’ experience in a technical, customer-facing role.
- Excellent communication and interpersonal skills.
- Tenacious appetite for building product knowledge.
- Strong technical communication skills for business audience / able to provide clear technical explanations.
- Ability to break down and track technical projects.
- Proactive and can think further than the solution appears to require, ability to identify key areas for improvement in workflows and efficiencies.
- Ability to multi-task and work in a fast-paced environment.
- Excellent analytical, quality and conceptual skills.
- Team player that is able to also individually perform and has a vested interest in continuous personal development.
- Enjoy working in a multicultural and geographically diverse organization.
- Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business.
Great to have Experience and Qualifications
- Experience in JIRA, Confluence, and Salesforce.
- Understanding of Postman.
- Existing knowledge of the ID verification, AML, or KYC market and the competitive landscape.
- Knowledge of user digital onboarding, payment, and/or risk management systems.
- Degree education in a relevant field (e.g., Computer Science, Information Systems).
- Additional European language (German, French) would be beneficial.
Jumio Values: IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation.
Equal Opportunities: Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
About Jumio: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders. Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy: We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.
Customer Success Manager - EMEA employer: Jumio
Jumio is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow and innovate. As a Customer Success Manager in the EMEA region, you will have the opportunity to work with cutting-edge technology in a fast-paced environment, while collaborating with diverse teams to ensure customer satisfaction and success. With a strong focus on personal development and a commitment to integrity and diversity, Jumio offers a rewarding career path for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - EMEA
✨Tip Number 1
Get to know Jumio inside out! Familiarise yourself with their solutions and the industry they operate in. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Customer Success Manager. Be ready to share examples of how you've built customer relationships and tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Jumio.
We think you need these skills to ace Customer Success Manager - EMEA
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers succeed and that you understand Jumio’s mission. A little passion goes a long way!
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles. We’re looking for someone who can communicate effectively and has a strong technical background, so don’t be shy about showcasing your skills and achievements that align with the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see how you fit into our team and the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jumio
✨Know Your Stuff
Make sure you have a solid understanding of Jumio’s solutions and the ID verification market. Brush up on technical details and be ready to explain how these solutions can benefit customers. This will show that you're not just interested in the role, but that you’re genuinely invested in helping clients succeed.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Share relevant experiences where you've successfully managed customer relationships or resolved issues. This will demonstrate your interpersonal skills and ability to advocate for customers effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your analytical skills and your proactive approach to identifying areas for improvement. This will illustrate your capability to navigate the fast-paced environment Jumio operates in.
✨Ask Insightful Questions
Prepare thoughtful questions about Jumio’s future objectives, team dynamics, and how they measure customer success. This not only shows your interest in the company but also your strategic thinking and desire to contribute to their goals.
