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- Tasks: Deliver exceptional in-room dining experiences with a focus on guest satisfaction.
- Company: Join the luxury team at Jumeirah Carlton Tower in Knightsbridge.
- Benefits: Competitive salary, generous holidays, wellness perks, and ongoing training.
- Why this job: Be part of a dynamic team in a prestigious 5-star hotel environment.
- Qualifications: Experience in high-end service and excellent communication skills required.
- Other info: Flexible hours and opportunities for career growth in a vibrant setting.
Jumeirah Carlton Tower, Knightsbridge, London, United Kingdom
About the Job
An opportunity has arisen for a Waiter/tress In Room Dining to join our team at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Efficiently manage and process guest in-room dining orders, ensuring accuracy and timely delivery of high-quality food and beverage items.
- Provide personalized and attentive service to guests, addressing their preferences and special requests with a focus on exceeding expectations.
- Coordinate closely with the kitchen, ensuring smooth communication to guarantee accurate and timely preparation of in-room dining orders.
- Maintain a thorough understanding of the hotel\’s room service menu, including food and beverage options, and communicate effectively with guests to assist in their selections.
- Handle guest inquiries and concerns promptly, demonstrating a proactive and solutions-oriented approach to ensure guest satisfaction.
- Uphold high standards of presentation and service etiquette when delivering orders to guest rooms, maintaining the hotel\’s luxury image.
- Provide support during peak hours, adapting to the dynamic nature of in-room dining demands in a luxury hotel environment.
- Demonstrate a comprehensive understanding of health and safety regulations, ensuring compliance in all aspects of in-room dining service.
- Actively participate in training sessions to stay updated on menu changes, service procedures, and hotel standards.
- Contribute to a positive team environment, collaborating with colleagues in various departments to enhance overall guest experiences.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in a similar in-room dining or food and beverage role within a luxury 5-star hotel, showcasing a strong understanding of high-end service standards.
- Excellent communication skills, with the ability to interact professionally and courteously with guests, taking and processing orders with attention to detail.
- Exceptional organizational and multitasking skills, capable of handling multiple orders and requests simultaneously in a fast-paced environment.
- Attention to detail in delivering in-room dining orders, ensuring accuracy in presentation and adherence to guest preferences and dietary requirements.
- Ability to work flexible hours, including evenings and weekends, to accommodate the varied needs of in-room dining guests.
- Team-oriented mindset with a willingness to collaborate across departments and contribute to a positive and seamless guest experience within a luxury hotel setting.
Benefits
- Competitive salary + excellent service charge
- 28 holidays inclusive of Bank Holidays
- Extra holiday for significant birthdays
- Life insurance
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- One and a half times pay for work during bank holidays
- Dry cleaning of uniform or business attire
- Meals on duty
- Employee assistance programs
- Wellness benefits – chiropodist, flu jabs, and more
- Taxi service after hours
- Social events & recognitions programs
- Ongoing training & development
- Wedding/Baby gift
- Cycle scheme
- Internal transfer scheme
- Eye test and discount for VDU users
- Dental cash back plan
- External transfer scheme
If you think you will be a match for this role and are based in the UK with full rights to work, please apply to this role.
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Waiter/tress - Chinoiserie - Jumeirah Carlton Tower employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/tress - Chinoiserie - Jumeirah Carlton Tower
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Jumeirah Carlton Tower. Familiarise yourself with the atmosphere and the menu. This will help you speak confidently about how you can enhance the guest experience.
✨Tip Number 2
Practice your service skills! Role-play with a friend or family member, taking orders and responding to special requests. This will help you feel more comfortable and prepared for those tricky guest interactions.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn. They can provide insider tips on what it’s really like to work there and might even give you a heads-up on the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Waiter/tress - Chinoiserie - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in in-room dining or similar roles. We want to see how your background aligns with the high-end service standards we uphold at Jumeirah Carlton Tower.
Be Personable: When writing your application, let your personality shine through! We value excellent communication skills, so don’t hesitate to show us how you can interact professionally and courteously with guests.
Attention to Detail is Key: In your application, emphasise your attention to detail. Mention how you ensure accuracy in orders and presentation, as this is crucial for delivering a luxury experience to our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jumeirah Carlton Tower!
How to prepare for a job interview at Jumeirah
✨Know the Menu Inside Out
Before your interview, make sure you have a solid understanding of the hotel's room service menu. Familiarise yourself with the food and beverage options, as well as any special dietary requirements. This will not only impress the interviewers but also show that you're genuinely interested in providing excellent service.
✨Showcase Your Communication Skills
As a waiter/tress, communication is key. During the interview, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've handled guest inquiries or complaints in the past, demonstrating your ability to maintain professionalism and courtesy under pressure.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like in-room dining, being organised is crucial. Share examples from your previous experience where you successfully managed multiple orders or requests simultaneously. Highlight your multitasking abilities and how you prioritise tasks to ensure timely delivery of high-quality service.
✨Emphasise Teamwork and Flexibility
The role requires a team-oriented mindset, so be ready to discuss how you've collaborated with colleagues in the past. Mention your willingness to adapt to changing demands, especially during peak hours, and how you contribute to a positive team environment. This will show that you're not just focused on individual performance but also on enhancing the overall guest experience.
