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For Companies At a Glance
- Tasks: Answer calls warmly and efficiently, ensuring guest satisfaction and timely service.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy a supportive work environment, competitive pay, and professional development opportunities.
- Other info: Work in a dynamic setting with opportunities for growth in the hospitality industry.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a friendly, professional attitude required.
The predicted salary is between 22000 - 26000 £ per year.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Switchboard Operator to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
- Entering of HotSOS guest requests and monitoring of response timing.
- Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
- Ensure all wakeup calls are correctly input into PMS.
- Ensure all wakeup calls are delivered on time and that the task is completed in PMS.
- Monitoring E-Butler chat system and responding within 30 seconds.
About You
The ideal candidate for this position will have the following experience and qualifications:
- You would need to be fully aware of your work schedule and ensures adequate notice is given with circumstances when you are prevented from adhering to the schedule.
- Reports any incidents, complaints, suspicious persons, or safety hazards immediately.
- Ensure strict control is adhered to when receiving and returning keys.
- To report for duty punctually wearing the correct uniform / attire.
- Provide a friendly, courteous, and professional service at all times.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning
Switchboard Operator - Jumeirah Carlton Tower employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator - Jumeirah Carlton Tower
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Switchboard Operator role at Jumeirah Carlton Tower.
✨Tip Number 2
Practice your phone etiquette! Since you'll be answering calls, it’s crucial to sound warm and friendly. Grab a friend and do some mock calls to get comfortable with the tone and pace you want to convey.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with systems like HotSOS and PMS. If you can demonstrate your ability to handle these tools during an interview, you’ll stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Jumeirah team.
We think you need these skills to ace Switchboard Operator - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A warm and friendly tone will resonate well with us, especially for a position like Switchboard Operator.
Tailor Your Application: Make sure to tailor your application specifically for the Switchboard Operator role at Jumeirah Carlton Tower. Highlight any relevant experience you have in customer service or hospitality, and mention how your skills align with our values of warm and generous service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if necessary to make it easy for us to read!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at Jumeirah
✨Know the Company Inside Out
Before your interview, take some time to research Jumeirah and its values. Understand their commitment to luxury hospitality and what sets them apart. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Phone Etiquette
As a Switchboard Operator, you'll be the first point of contact for guests. Practise answering calls in a warm and friendly tone. You might even want to role-play with a friend to get comfortable with handling different types of calls and requests.
✨Showcase Your Multitasking Skills
In this role, you'll need to juggle multiple tasks like entering guest requests and monitoring chat systems. Prepare examples from your past experiences where you've successfully managed several responsibilities at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Dress to Impress
First impressions matter! Make sure you arrive in professional attire that aligns with the hotel's standards. This shows respect for the company and the role you're applying for, and it sets a positive tone for the interview.