At a Glance
- Tasks: Lead the switchboard team and ensure exceptional guest communication.
- Company: Join Jumeirah, a global leader in luxury hospitality.
- Benefits: Enjoy competitive pay, healthcare, and growth opportunities.
- Other info: Dynamic work environment in the heart of Knightsbridge.
- Why this job: Be part of a prestigious hotel and enhance guest experiences.
- Qualifications: 6-8 years in luxury hospitality with strong guest service skills.
The predicted salary is between 31500 - 38500 £ per year.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Switchboard Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Develop and implement Service One operational strategies aligned with hotel and corporate objectives.
- Oversee daily operations, ensuring all guest requests and communications are handled promptly and professionally.
- Monitor KPIs (response time, abandonment rate, upselling performance) and implement corrective actions.
- Ensure compliance with Jumeirah standards, health and safety, and emergency protocols.
- Manage departmental budget, cost control, and revenue generation through upselling initiatives.
- Lead recruitment, training, and development of Service One team members; foster a culture of excellence and engagement.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Stakeholder Engagement: Ability to work collaboratively with internal hotel departments (Front Office, Housekeeping, Engineering).
- Experience: 6–8 years’ experience in guest services or reservations within a luxury hospitality environment.
- Industry Knowledge: Strong understanding of luxury hospitality standards and guest experience delivery, with the ability to operate effectively in high-profile, service-driven environments.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning
Switchboard Manager - Knightsbridge, London employer: Jumeirah
At Jumeirah Carlton Tower, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our team members benefit from extensive career development opportunities, competitive salaries, and a comprehensive benefits package, all set against the backdrop of London's luxury hospitality scene. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
