At a Glance
- Tasks: Welcome guests to the spa, manage bookings, and promote treatments for an exceptional experience.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy competitive salary, healthcare, career development, and discounts on stays and dining.
- Other info: Inclusive workplace with opportunities for internal mobility and extra holiday for significant birthdays.
- Why this job: Be part of a vibrant team in a stunning luxury environment that values your growth.
- Qualifications: High School Diploma; hospitality knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Wellness Spa Receptionist to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role include:
- Warmly welcome and escort guests throughout the spa, ensuring a seamless and personalised journey.
- Handle enquiries confidently, recommend amenities, and proactively promote spa treatments, products, and current packages to enhance the guest experience.
- Support revenue generation by managing bookings, upselling treatments and retail products, and maintaining strong, accurate knowledge of all spa services, promotions, and retail items.
- Deliver excellent guest service by handling billing transactions accurately, promoting ongoing spa packages, and encouraging repeat visits through rebooking and tailored treatment recommendations.
- Anticipate guest needs, including those with special requirements, by observing, listening, and offering suitable services or product suggestions that elevate guest satisfaction and wellbeing.
- Recognise and address guest dissatisfaction promptly, taking appropriate action in line with procedures and escalating to management where necessary to ensure effective service recovery.
- Maintain the cleanliness, ambiance, and operational readiness of guest areas, treatment rooms, and the reception desk.
- Ensure all spaces are fully stocked, organised, and aligned with service standards and SOPs.
About You
The ideal candidate for this position will have the following experience and qualifications:
- High School Diploma or Equivalent
- Knowledge of guest services and guest relations, food service, food safety and hygiene.
- Desirable: Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits Include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Wellness Spa Receptionist - The Peak - Jumeirah Carlton Tower in Slough employer: Jumeirah
At Jumeirah Carlton Tower, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our team members benefit from extensive career development opportunities, competitive salaries, and a comprehensive benefits package, all set against the backdrop of London's luxury hospitality scene. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Wellness Spa Receptionist - The Peak - Jumeirah Carlton Tower in Slough
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Jumeirah!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Jumeirah.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Jumeirah.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Jumeirah!
We think you need these skills to ace Wellness Spa Receptionist - The Peak - Jumeirah Carlton Tower in Slough
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Jumeirah
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Jumeirah's Values
Before the interview, dig deep into Jumeirah's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
