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For Companies At a Glance
- Tasks: Welcome guests with warmth and ensure a memorable experience at our luxury hotel.
- Company: Join Jumeirah, a global leader in luxury hospitality with a rich heritage.
- Benefits: Competitive salary, extra holiday for birthdays, wellness programmes, and discounts on F&B.
- Other info: Enjoy ongoing training, career development, and a dynamic work environment.
- Why this job: Be part of a team that crafts unique experiences for guests from around the world.
- Qualifications: Proactive, team player with strong customer service skills and respect for cultural differences.
The predicted salary is between 25000 - 30000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About The Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.
About the Job
- Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
- Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
- Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.
- Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
- Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
- Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Proactive approach to assist guests displaying positive body language.
- Team Player, Pro-active listener.
- Displays integrity in dealing with guests and colleagues.
- Respects values and cultural difference.
- Strong Customer service orientation and ownership.
Benefits include:
- Competitive salary + excellent service charge.
- Extra holiday for milestone birthdays.
- Life insurance and pension scheme.
- Dry cleaning of uniform or business attire.
- Meals on duty.
- Employee assistance and wellness programmes.
- Discounts on F&B and spa treatments.
- Taxi service after hours.
- Ongoing training and development.
- Cycle scheme, dental cashback, eye test discounts.
- Internal and external transfer schemes.
Guest Relations Executive - Jumeirah Carlton Tower in Slough employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive - Jumeirah Carlton Tower in Slough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the luxury hospitality sector. A personal introduction can make all the difference when applying for roles like Guest Relations Executive.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, consider role-playing common scenarios with a friend. This will help you feel more confident and prepared for those tricky guest interactions.
✨Tip Number 3
Research Jumeirah's values and culture! Understanding what makes them tick will not only help you during interviews but also show that you're genuinely interested in being part of their team. Plus, it’ll help you tailor your responses to align with their ethos.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on new openings and updates directly from the source. Let’s get you that dream job at Jumeirah Carlton Tower!
We think you need these skills to ace Guest Relations Executive - Jumeirah Carlton Tower in Slough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you engage with guests and create memorable experiences. Use a friendly tone and share any relevant stories that highlight your customer service skills.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Relations Executive role at Jumeirah Carlton Tower. Highlight your experience in hospitality and any specific skills that match the job description. This shows us you’re genuinely interested in this position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role without rambling on too much.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about Jumeirah and our values.
How to prepare for a job interview at Jumeirah
✨Know the Brand Inside Out
Before your interview, dive deep into Jumeirah's history and values. Familiarise yourself with their luxury offerings and unique selling points, especially those of the Jumeirah Carlton Tower. This knowledge will help you connect your answers to the brand's ethos and show your genuine interest.
✨Showcase Your Customer Service Skills
As a Guest Relations Executive, your ability to engage warmly with guests is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your proactive listening skills and how you’ve handled challenging situations with grace.
✨Practice Role-Playing Scenarios
Anticipate common scenarios you might face in the role, such as handling special requests or managing dining reservations. Practising these situations with a friend can help you articulate your thought process and demonstrate your problem-solving abilities during the interview.
✨Dress to Impress
Given the luxury setting of Jumeirah Carlton Tower, your appearance matters. Opt for smart, professional attire that reflects the brand's image. This not only shows respect for the company but also boosts your confidence as you walk into the interview.