At a Glance
- Tasks: Maximise sales through exceptional service and up-selling techniques in a luxury hotel setting.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, discounts, and opportunities for professional growth.
- Other info: Flexible hours, supportive environment, and exciting career pathways await you.
- Why this job: Be part of a prestigious team in a landmark hotel and enhance guest experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An opportunity has arisen for an Order Taker to join us at Jumeirah Carlton Tower within our In-Room Dining Team. The main duties and responsibilities of this role are:
- Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
- Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
- Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
- Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
- Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages.
About you
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to tolerate moderate amounts of walking
- Ability to work flexible hours
- Demonstrates excellent grooming standards
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Sales Agent - In-Room Dining - Jumeirah Carlton Tower employer: Jumeirah
Jumeirah Carlton Tower is an exceptional employer that offers a vibrant and inclusive work culture, where employees are valued and inspired to grow. Located in the prestigious Knightsbridge area, the hotel provides unique benefits such as comprehensive healthcare, professional development opportunities, and access to a global network, all while enjoying the luxury of working in one of London's most iconic settings. With a commitment to employee well-being and a focus on career advancement, Jumeirah is dedicated to creating a rewarding environment for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Agent - In-Room Dining - Jumeirah Carlton Tower
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Jumeirah or attend a job fair, be ready to talk about why you're the perfect fit for the Sales Agent role. Keep it concise and engaging!
✨Tip Number 3
Show off your knowledge! Familiarise yourself with Jumeirah Carlton Tower's offerings and values. When you chat with potential employers, drop in some facts about their dining experiences or unique services to impress them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect with you.
We think you need these skills to ace Sales Agent - In-Room Dining - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Sales Agent role at Jumeirah Carlton Tower. Highlight your relevant experience and skills that align with the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the strong communication skills we value in our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Jumeirah
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the in-room dining menu at Jumeirah Carlton Tower. Being able to discuss specific dishes and suggest pairings will show your enthusiasm and knowledge, which is key for maximising sales through effective up-selling.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond for a guest. This will demonstrate your strong customer service orientation, which is crucial for a Sales Agent role.
✨Understand Hotel Operations
Familiarise yourself with hotel management systems like Opera, Epicure, and Hotsos. Even if you haven’t used them before, showing that you’ve done your homework on these systems will impress the interviewers and highlight your willingness to learn.
✨Dress to Impress
Make sure you adhere to the grooming standards expected at Jumeirah. Arriving in smart attire not only shows respect for the company but also reflects your understanding of the luxury hospitality environment. First impressions matter!
