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For Companies At a Glance
- Tasks: Lead room operations, ensuring top-notch guest experiences and efficient daily management.
- Company: Join Jumeirah, a luxury hospitality leader with stunning properties worldwide.
- Benefits: Enjoy a supportive environment, career growth, discounts, and comprehensive healthcare.
- Why this job: Be part of a renowned brand known for exceptional service and unique experiences.
- Qualifications: Strong leadership, problem-solving, and project management skills are essential.
- Other info: Work in the iconic Knightsbridge area with access to exclusive amenities.
The predicted salary is between 36000 - 60000 £ per year.
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job:
An opportunity has arisen for a Rooms Division Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Oversee all aspects of room operations, including front office, housekeeping, reservations, and guest services, to ensure seamless and efficient daily operations.
- Maintain a relentless focus on guest satisfaction by implementing and monitoring service standards, handling guest feedback and complaints effectively, and ensuring that guest needs and preferences are met promptly.
- Provide leadership, guidance, and support to room division staff, including recruitment, training, performance management, and fostering a positive and collaborative work environment.
- Develop and manage the departmental budget, including revenue forecasting, expense control, and cost-effective resource allocation, to achieve financial targets and maximize profitability.
- Ensure compliance with brand standards, quality assurance guidelines, and regulatory requirements to maintain the highest level of service quality, cleanliness, and safety in guest rooms and public areas.
- Implement efficient operational procedures, workflows, and systems to optimize productivity, minimize wait times, and enhance the overall guest experience.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Problem solving
- Leadership and team management skills
- Creative
- Project Management Skills
About the Benefits:
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Locally relevant benefits as determined by the property
- Meals on Duty
- Life Insurance
- Dry Cleaning of uniform or Business Attire.
Rooms Division Manager - Front Office - Jumeirah Carlton Tower employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Manager - Front Office - Jumeirah Carlton Tower
✨Tip Number 1
Familiarise yourself with Jumeirah's brand values and service standards. Understanding their commitment to luxury hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Jumeirah Carlton Tower. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved guest satisfaction in previous roles. Highlighting your leadership and problem-solving skills will demonstrate your fit for the Rooms Division Manager position.
✨Tip Number 4
Stay updated on industry trends in luxury hospitality. Being knowledgeable about current challenges and innovations can set you apart as a candidate who is proactive and engaged in the field.
We think you need these skills to ace Rooms Division Manager - Front Office - Jumeirah Carlton Tower
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rooms Division Manager. Highlight your relevant experience in overseeing room operations, guest services, and team management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your problem-solving abilities, leadership experience, and any creative project management skills that would be beneficial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of Jumeirah's brand values. Mention specific examples of how you've improved guest satisfaction or operational efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the hospitality industry.
How to prepare for a job interview at Jumeirah
✨Research the Brand
Before your interview, take some time to research Jumeirah and its values. Understand their commitment to luxury hospitality and how they craft unique experiences for guests. This knowledge will help you align your answers with their brand ethos.
✨Showcase Leadership Skills
As a Rooms Division Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, and fostered a positive work environment in previous roles.
✨Emphasise Guest Satisfaction
Be ready to discuss your approach to guest satisfaction. Share specific instances where you've implemented service standards or handled guest feedback effectively. Highlight your commitment to ensuring a seamless experience for all guests.
✨Discuss Financial Acumen
Since the role involves managing budgets and forecasting revenue, be prepared to talk about your experience with financial management. Discuss how you've previously controlled expenses and maximised profitability in your past positions.
