Reception - The Peak - Jumeirah Carlton Tower

Reception – The Peak – Jumeirah Carlton Tower

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About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. The brand is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

About The Hotel

Situated in Knightsbridge, London, Jumeirah Carlton Tower is the landmark address in SW1. It features 186 guest rooms (87 with balconies), a rooftop pool and spa, access to Cadogan Gardens, and the destination Italian restaurant La Maison Ani.

About The Role

The Peak Fitness Club and Spa at The Carlton Tower Jumeirah will offer hotel guests and club members world-class treatments, wellness and fitness classes with views over London’s skyline.

As a Peak Receptionist, you will be the first point of contact for Club Members and hotel Guests. You should provide a friendly welcome and the highest level of efficient service to meet members’ needs. This role works at the Peak and Pool reception and oversees safety of members as required. Your duties will include:

• Courteously welcome all members to the Club on each visit.
• Ensure that all members sign in correctly, providing all necessary details to verify club membership.
• Ensure attendance data of residents is accurately recorded in the members file.
• Be a primary source of information about the Club and the Hotel to all members.
• Schedule appointments for services offered by the Club, handling in-person and telephone bookings, explaining the cancellation policy, and obtaining credit card and contact details to guarantee bookings.
• Maintain the changing rooms with guest supplies (soap, shampoo, water, cups, toilet paper, towels, etc.).

About You

The ideal candidate will have the following experience and qualifications:

• Experience in a similar position within a luxury 5-star environment
• Passion for the work with a proven track record in luxury environments
• Ability to operate in a diverse, luxury environment with a focus on guest experience
• Self-motivated and ready to challenge for continuous improvement
• Excellent level of English

Benefits

Benefits include a supportive and inclusive work environment, access to Learning & Development programmes, opportunities for internal mobility, colleague discounts, health care and insurance benefits, competitive salary plus service charge, extra holiday for significant birthdays, access to the Jumeirah perks website, dry cleaning of uniform or business attire, and meals on duty.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Hospitality

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