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For Companies At a Glance
- Tasks: Ensure guest requests are met promptly and provide local knowledge.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy a supportive work environment, competitive pay, and professional growth opportunities.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: 1-2 years in hospitality, strong communication skills, and a customer-focused mindset.
- Other info: Work in a stunning location with access to exclusive facilities.
The predicted salary is between 24000 - 36000 £ per year.
About Jumeirah Carlton Tower Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An exciting opportunity has arisen for a Night Concierge to join Jumeirah Carlton Tower. The main duties and responsibilities of this role include:
- To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
- To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
- To comply with the requirements of the Executive Offices delivery of documents and messages.
- To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
- To be aware of all hotel facilities and the layout of the hotel.
About You
The ideal candidate for this position will have the following experience and qualifications:
- 1 – 2 years of experience within the hospitality industry in a similar role
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to tolerate moderate amounts of walking
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning
Night Concierge - Concierge - Jumeirah Carlton Tower employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - Concierge - Jumeirah Carlton Tower
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Jumeirah or similar hotels. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Remember, they’re looking for someone who can create memorable experiences for guests.
✨Tip Number 3
Be prepared with local knowledge! Brush up on the best spots in Knightsbridge and nearby areas. This will not only impress your interviewers but also show that you’re ready to assist guests with their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Jumeirah family.
We think you need these skills to ace Night Concierge - Concierge - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your customer service skills and how you’ve gone above and beyond to make guests feel special.
Tailor Your Application: Make sure to customise your CV and cover letter for the Night Concierge role at Jumeirah Carlton Tower. Mention specific skills and experiences that align with the job description, like your knowledge of local attractions or your ability to handle guest requests efficiently.
Keep It Professional Yet Personal: While we want to see your personality, it’s important to maintain a professional tone in your application. Use clear language and avoid slang, but don’t be afraid to let your unique voice come through!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Jumeirah
✨Know Your Stuff
Before the interview, make sure you research Jumeirah Carlton Tower and its unique offerings. Familiarise yourself with their services, facilities, and recent news. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Your Communication
Strong communication skills are essential in this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. Focus on being friendly and approachable, as these traits are vital in hospitality.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Dress smartly and professionally for your interview. This shows that you respect the company and understand the importance of presentation in the role of a Night Concierge.
