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For Companies At a Glance
- Tasks: Manage luggage and assist guests with a smile in a luxury hotel.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy competitive pay, health benefits, and discounts on stays worldwide.
- Why this job: Be part of a dynamic team in a prestigious hotel environment.
- Qualifications: Must have a UK driving licence and experience in hospitality.
- Other info: Access to career development and extra holiday for milestone birthdays.
The predicted salary is between 24000 - 36000 £ per year.
About The Hotel: Situated in the heart of Knightsbridge, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. The property features 186 guest rooms (87 with balconies) and a rooftop health club and spa, The Peak, with access to Cadogan Gardens and La Maison Ani restaurant. Jumeirah is a global leader in luxury hospitality operating a portfolio of properties across the Middle East, Europe, Asia and Africa.
Responsibilities:
- To tidy the luggage area and Concierge desk as required.
- To man the telephone main switchboard as and when required.
- To ensure all requests at the Concierge desk are handled in a professional and courteous manner.
- To assist in the security of the hotel by reporting any suspicious persons or happenings.
- To ensure a proper handover is prepared for the morning shift.
- To deliver extra beds, turndown beds and clean rooms as requested by your line manager.
Qualifications:
- Must have UK driving license.
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
- Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.
- Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.
Benefits:
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant Birthdays (21, 30, 40, etc.).
- Jumeirah perks website access - discount.
- Dry cleaning of uniform or business attire.
- Meals on duty.
Luggage Porter - Concierge - Knightsbridge, London employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter - Concierge - Knightsbridge, London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can offer personalised recommendations that show you really care about their experience.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are, the better you'll be at making guests feel welcome and valued.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the hotel culture and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to land that dream role.
We think you need these skills to ace Luggage Porter - Concierge - Knightsbridge, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality industry. We’re looking for someone who understands the luxury service environment, so connect your past roles to what we do at Jumeirah Carlton Tower.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you the perfect fit for the Luggage Porter role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Jumeirah
✨Know Your Stuff
Familiarise yourself with the hotel’s history and its luxury offerings. Understanding the Jumeirah Carlton Tower's unique features, like The Peak health club and La Maison Ani restaurant, will show your genuine interest and help you stand out.
✨Show Off Your Customer Service Skills
Prepare examples from your past experience where you provided exceptional service. Think about how you handled difficult situations or went above and beyond for guests, as this role is all about making their stay memorable.
✨Practice Luggage Handling Techniques
Since familiarity with luggage handling procedures is key, practice proper lifting techniques and think about how you would ensure the safety of guests' belongings. This will demonstrate your readiness for the physical aspects of the job.
✨Be Ready for Fast-Paced Scenarios
Think of examples where you successfully managed multiple tasks at once. The interviewers will want to know how you handle pressure, so be prepared to discuss how you maintain attention to detail while juggling responsibilities.
