At a Glance
- Tasks: Welcome guests to the spa, manage bookings, and promote treatments for an unforgettable experience.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, discounts, and opportunities for growth in a supportive environment.
- Other info: Access to learning programmes and career pathways within a global network.
- Why this job: Be part of a dynamic team creating memorable experiences in a luxurious setting.
- Qualifications: High School Diploma required; hospitality knowledge is a plus.
The predicted salary is between 21150 - 25850 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
- Warmly welcome and escort guests throughout the spa, ensuring a seamless and personalised journey.
- Handle enquiries confidently, recommend amenities, and proactively promote spa treatments, products, and current packages to enhance the guest experience.
- Support revenue generation by managing bookings, upselling treatments and retail products, and maintaining strong, accurate knowledge of all spa services, promotions, and retail items.
- Deliver excellent guest service by handling billing transactions accurately, promoting ongoing spa packages, and encouraging repeat visits through rebooking and tailored treatment recommendations.
- Anticipate guest needs, including those with special requirements, by observing, listening, and offering suitable services or product suggestions that elevate guest satisfaction and wellbeing.
- Recognise and address guest dissatisfaction promptly, taking appropriate action in line with procedures and escalating to management where necessary to ensure effective service recovery.
- Maintain the cleanliness, ambiance, and operational readiness of guest areas, treatment rooms, and the reception desk. Ensure all spaces are fully stocked, organised, and aligned with service standards and SOPs.
About You
- High School Diploma or Equivalent
- Knowledge of guest services and guest relations, food service, food safety and hygiene.
Desirable
- Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Spa Receptionist - Hotel in London employer: Jumeirah
Jumeirah Carlton Tower is an exceptional employer that offers a unique blend of luxury hospitality and a vibrant work culture in the heart of Knightsbridge. Employees benefit from competitive packages, opportunities for personal and professional growth, and the chance to be part of a globally renowned brand known for its commitment to excellence and guest satisfaction. With stunning views, access to exclusive amenities, and a focus on crafting memorable experiences, working here is not just a job, but a rewarding career in a prestigious environment.
