At a Glance
- Tasks: Lead the Service One team to deliver exceptional guest experiences and operational excellence.
- Company: Join Jumeirah, a global leader in luxury hospitality with iconic properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, career development, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for growth and internal mobility.
- Why this job: Be part of a prestigious hotel and shape unforgettable experiences for guests.
- Qualifications: Bachelor’s degree in Hospitality or Business; 6-8 years in luxury guest services.
The predicted salary is between 28000 - 30000 £ per year.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Service One Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Develop and implement Service One operational strategies aligned with hotel and corporate objectives.
- Oversee daily operations, ensuring all guest requests and communications are handled promptly and professionally.
- Monitor KPIs (response time, abandonment rate, upselling performance) and implement corrective actions.
- Ensure compliance with Jumeirah standards, health and safety, and emergency protocols.
- Manage departmental budget, cost control, and revenue generation through upselling initiatives.
- Lead recruitment, training, and development of Service One team members; foster a culture of excellence and engagement.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Stakeholder Engagement: Ability to work collaboratively with internal hotel departments (Front Office, Housekeeping, Engineering, F&B, Finance) and manage relationships with external stakeholders including guests, vendors, and technology partners.
- Education: Bachelor’s degree in Hospitality Management or Business Administration is essential; additional certification in Customer Experience or Call Centre Management is advantageous.
- Experience: 6–8 years’ experience in guest services or reservations within a luxury hospitality environment.
- Industry Knowledge: Strong understanding of luxury hospitality standards and guest experience delivery, with the ability to operate effectively in high-profile, service-driven environments.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary and excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Service One Manager - Knightsbridge, London employer: Jumeirah
Jumeirah Carlton Tower, located in the prestigious Knightsbridge area of London, is an exceptional employer that prioritises the growth and well-being of its employees. With a supportive and inclusive work environment, comprehensive benefits, and clear career pathways, Jumeirah fosters a culture of excellence and engagement, making it an ideal place for those seeking meaningful and rewarding employment in luxury hospitality.
