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For Companies At a Glance
- Tasks: Lead and support the Reservations team while managing bookings and training.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties.
- Benefits: Enjoy a supportive work environment, career growth, and great discounts.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: Previous management experience and strong communication skills required.
- Other info: Access to wellness benefits and professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Supervise and manage the Reservations team, offering guidance, support, and training.
- Conduct regular training sessions to ensure team knowledge of hotel policies and systems.
- Monitor team performance and provide constructive feedback.
- Schedule and coordinate team shifts to ensure adequate coverage.
- Assist in recruitment and onboarding of new team members.
- Process telephone and email reservations using Opera, ensuring accuracy.
Candidate Profile
- Previous supervisory or management experience preferred.
- Excellent English communication skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Strong knowledge of Opera reservation system.
- Ability to communicate effectively at all levels.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more
Reservations Assistant Manager - Reservations - Knightsbridge, London employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant Manager - Reservations - Knightsbridge, London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Jumeirah or similar luxury hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to reservations management. Think about your past experiences and how they align with the role of Reservations Assistant Manager. We want you to shine!
✨Tip Number 3
Showcase your skills! If you have experience with Opera or managing teams, be ready to discuss specific examples. We love hearing about how you've made a difference in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Jumeirah family. Let’s get you that dream job!
We think you need these skills to ace Reservations Assistant Manager - Reservations - Knightsbridge, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations Assistant Manager role. Highlight your supervisory experience and any relevant skills, especially with the Opera reservation system. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for luxury hospitality and your understanding of Jumeirah's values. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Jumeirah Carlton Tower!
How to prepare for a job interview at Jumeirah
✨Know Your Stuff
Familiarise yourself with Jumeirah's values and the specifics of the Reservations Assistant Manager role. Understand the hotel’s offerings, especially the unique features of Jumeirah Carlton Tower. This will help you demonstrate your genuine interest and knowledge during the interview.
✨Showcase Your Leadership Skills
Since the role involves supervising a team, be ready to discuss your previous management experiences. Prepare examples of how you've successfully led a team, handled conflicts, or improved performance. This will show that you can effectively guide and support the Reservations team.
✨Practice Your Communication
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as approachable and professional.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges in reservations management and how you would address them. This will showcase your critical thinking and ability to handle real-life situations effectively.
