At a Glance
- Tasks: Maximise sales through exceptional service and knowledge of in-room dining.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy generous F&B perks, competitive salary, and global hotel discounts.
- Other info: Flexible hours, supportive environment, and clear career pathways await you.
- Why this job: Be part of a prestigious brand and enhance your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 22000 - 26000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job:
An opportunity has arisen for an Order Taker to join us at Jumeirah Carlton Tower within our In-Room Dining Team. The main duties and responsibilities of this role are:
- Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
- Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
- Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
- Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
- Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages.
About you:
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to tolerate moderate amounts of walking
- Ability to work flexible hours
- Demonstrates excellent grooming standards
About the Benefits:
- Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty
Order Taker - In Room Dining - Knightsbridge, London employer: Jumeirah
Jumeirah Carlton Tower, located in the prestigious Knightsbridge area of London, offers an exceptional work environment that combines luxury hospitality with a supportive and inclusive culture. Employees benefit from generous perks, including global hotel discounts, comprehensive health care, and extensive learning and development opportunities, making it an ideal place for those seeking to grow their careers in a renowned brand. With a focus on employee well-being and a commitment to excellence, Jumeirah is an outstanding employer for individuals passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Order Taker - In Room Dining - Knightsbridge, London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Jumeirah or any other hotel, be ready to talk about why you're the perfect fit for the Order Taker role. Keep it friendly and confident!
✨Tip Number 3
Show off your skills! If you get an interview, be prepared to demonstrate your customer service skills. Maybe even share a story about a time you went above and beyond for a guest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there at your fingertips.
We think you need these skills to ace Order Taker - In Room Dining - Knightsbridge, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Order Taker role. Highlight your relevant experience in customer service and any skills that align with our values at Jumeirah. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Jumeirah
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the in-room dining menu. Jumeirah values exceptional service, so being able to discuss menu items confidently will show that you're serious about the role and ready to provide top-notch service.
✨Show Off Your Communication Skills
As an Order Taker, strong communication is key. During the interview, practice clear and friendly communication. You might even want to role-play a scenario where you take an order to demonstrate your skills. This will help you stand out as someone who can connect with guests effortlessly.
✨Emphasise Your Customer Service Experience
Highlight any previous roles where you've excelled in customer service. Share specific examples of how you went above and beyond for customers. This will resonate well with Jumeirah's commitment to luxury hospitality and their focus on creating memorable experiences.
✨Dress to Impress
First impressions matter! Make sure you adhere to the grooming standards expected in the hospitality industry. Dress smartly and professionally for your interview, as this reflects your understanding of the brand's values and your readiness to represent them.
