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For Companies At a Glance
- Tasks: Be the friendly face for members, handling inquiries and coordinating events.
- Company: Join Jumeirah, a leader in luxury hospitality with a vibrant culture.
- Benefits: Enjoy competitive pay, healthcare, discounts, and career growth opportunities.
- Why this job: Make meaningful connections while working in a stunning luxury environment.
- Qualifications: Customer-focused with experience in a luxury hotel setting.
- Other info: Embrace a supportive workplace that values your growth and well-being.
The predicted salary is between 36000 - 60000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.
About The Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.
About the Job
An opportunity has arisen for a Membership Coordinator to join us at Jumeirah Carlton Tower in The Peak Spa. The main duties and responsibilities of this role include:
- Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
- Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
- Support the coordination and communication of member events, activities, and experiences.
- Build and maintain positive relationships with members, ensuring a warm, personalised, and consistent level of service, greeting by name where possible.
- Maintain accurate and up-to-date member records on MRM, Book4time and Sales Reconciliation sheet.
- Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Excellent listening skills and customer orientation.
- Adaptability and appreciation of cultural diversity.
- Passion for driving excellence.
- Adaptable and flexible.
- Similar experience in a similar role within a luxury hotel.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant Birthdays (21, 30, 40, etc.).
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or business attire.
- Meals on duty.
Membership Coordinator - The Peak Spa - Jumeirah Carlton Tower in London employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Coordinator - The Peak Spa - Jumeirah Carlton Tower in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jumeirah Carlton Tower on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us that you’re genuinely interested in being part of the Jumeirah family and how you can contribute to their mission of exceptional service.
✨Tip Number 3
Practice your customer service skills! Since the role is all about member interaction, think of scenarios where you can demonstrate your listening skills and adaptability. We want to see how you handle different situations with grace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team at The Peak Spa.
We think you need these skills to ace Membership Coordinator - The Peak Spa - Jumeirah Carlton Tower in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Membership Coordinator role. Highlight your relevant experience and skills that align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jumeirah
✨Know Your Stuff
Before the interview, dive deep into Jumeirah's values and the specifics of The Peak Spa. Familiarise yourself with their services, member benefits, and recent events. This shows genuine interest and helps you answer questions more confidently.
✨Showcase Your People Skills
As a Membership Coordinator, your ability to connect with people is crucial. Prepare examples from your past experiences where you've built relationships or resolved conflicts. Highlight your listening skills and adaptability, especially in diverse environments.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like onboarding a new member or managing feedback. Think through potential scenarios beforehand and outline your approach to ensure a warm and personalised service.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team culture, member engagement strategies, or upcoming events at The Peak Spa. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
