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For Companies At a Glance
- Tasks: Manage luggage and provide top-notch service to guests at a luxury hotel.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy generous discounts, health benefits, and career development opportunities.
- Why this job: Be part of a prestigious brand and create memorable experiences for guests.
- Qualifications: Must have a UK driving licence and experience in hospitality.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 20000 - 30000 £ per year.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job:
An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- To tidy the luggage area and Concierge desk as required.
- To man the Telephone main switchboard as and when required.
- To ensure all requests at the Concierge desk are handled in a professional and courteous manner.
- To assist in the Security of the hotel by reporting any suspicious persons or happenings.
- To ensure a proper handover is prepared for the morning shift.
- To deliver extra beds, turndown beds and clean rooms as requested by your line manager.
- To park cars safely when required and issue correct dockets with all details provided as blank filled in.
- To prepare the Banqueting Boards and assist in directing guests to functions.
- Is fully aware of his/her work schedule and ensures adequate notice is given with circumstances when he/she is prevented from adhering to the schedule.
- Reports any incidents, complaints, suspicious persons or safety hazards immediately.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Must have UK driving license.
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
- Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel’s high standards of service.
- Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel’s brand reputation.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry. Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty
Luggage Porter - Concierge - Jumeirah Carlton Tower in London employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter - Concierge - Jumeirah Carlton Tower in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into the Jumeirah Carlton Tower and ask to speak with someone from HR. A friendly face can make a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and services. Be ready to discuss how your experience aligns with their commitment to luxury and customer service. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Jumeirah team.
We think you need these skills to ace Luggage Porter - Concierge - Jumeirah Carlton Tower in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Luggage Porter role. Highlight your relevant experience in hospitality and customer service, and show us how you can contribute to our luxury environment at Jumeirah Carlton Tower.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Jumeirah
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Luggage Porter at Jumeirah Carlton Tower. Familiarise yourself with luggage handling procedures and customer service expectations in a luxury hotel environment. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on strong customer service skills, prepare examples from your past experiences where you provided exceptional service. Think about how you handled difficult situations or went above and beyond for guests. This will show that you can meet the high standards expected at Jumeirah.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview to reflect the luxury brand image of Jumeirah. A polished appearance will convey your seriousness about the role and your understanding of the hotel's standards.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the team, the hotel's culture, or opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if Jumeirah is the right fit for you.
