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- Tasks: Greet guests, manage check-ins, and assist with room facilities in a luxury hotel.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties.
- Benefits: Enjoy competitive salary, healthcare, discounts, and professional development opportunities.
- Other info: Dynamic work environment with clear career pathways and wellness benefits.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and ability to work well in a team.
The predicted salary is between 22000 - 26000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Front Desk Agent to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
- Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
- Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities.
- Explain all the facilities in the room, e.g. heating, television, hairdryer etc.
- Assist guest with luggage.
- Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
- Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on 'chance guests'.
- Make reservations at such times as when the Reservations office is unable to do so.
- Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guests and colleagues alike.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Excellent interpersonal and communication skills, both in person and by telephone.
- Knowledge of Opera Cloud is preferred.
- Ability to learn multiple computer software and accurately input information into the systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Must be available to work weekends, days, evenings and holidays.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more!
Front Desk Agent - Front Office - Knightsbridge, London employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - Front Office - Knightsbridge, London
✨Tip Number 1
Get to know the company! Research Jumeirah Carlton Tower and its values. When you walk in for your interview, show us that you understand what makes our hotel special and how you can contribute to that unique experience.
✨Tip Number 2
Practice your people skills! As a Front Desk Agent, you'll be the face of our hotel. Role-play common scenarios with friends or family to boost your confidence in greeting guests and handling inquiries.
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury hospitality. Make sure you look sharp and professional when you come in for your interview – it shows us you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Jumeirah team. Don’t miss out on this chance!
We think you need these skills to ace Front Desk Agent - Front Office - Knightsbridge, London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to customise your application for the Front Desk Agent position. Highlight your relevant experience and skills that match the job description, especially your interpersonal and communication skills.
Check Your Details: Accuracy is key! Double-check all your information, especially names and details related to your experience. A small typo can make a big difference, so take your time to proofread.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Jumeirah
✨Know the Company Inside Out
Before your interview, take some time to research Jumeirah and the specific hotel you're applying to. Understand their values, mission, and what sets them apart in the luxury hospitality industry. This knowledge will help you tailor your answers and show genuine interest.
✨Practice Your People Skills
As a Front Desk Agent, excellent interpersonal skills are crucial. Practice greeting friends or family as if they were guests, using their names and maintaining a friendly tone. This will help you feel more comfortable and natural during the actual interview.
✨Familiarise Yourself with Opera Cloud
If you have experience with Opera Cloud, great! If not, consider watching some tutorial videos or reading up on it. Being able to discuss this software confidently can set you apart from other candidates who may not be as prepared.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and professionally for your interview. This shows that you respect the company and understand the importance of appearance in the luxury sector.