About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower:
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An exciting opportunity has arisen for a Director – Human Resources to join Jumeirah Carlton Tower.
The main duties and responsibilities of this role include:
- Shape and deliver a forward-looking people strategy that supports Jumeirah Carlton Tower’s continued success as one of London’s most distinguished luxury hospitality addresses.
- Lead the property HR function with vision and credibility, building capability, sharing best practice, and inspiring a high-performing culture across the hotel.
- Partner closely with the Regional Director of HR and the General Manager to strengthen workforce planning, organisational effectiveness, productivity, and service standards in a commercially thoughtful way.
- Champion colleague engagement, performance, and development, ensuring managers are empowered to coach, motivate, and unlock the potential of their teams.
- Drive continuous improvement across HR processes, communications, policies, and colleague experiences, ensuring consistency with corporate direction and legislative requirements.
- Play a key role in positioning Jumeirah as an employer of choice, promoting an inclusive, engaging, and growth-oriented environment where exceptional talent can thrive.
About You
The ideal candidate for this position will have the following experience and qualifications:
- A Bachelor’s degree in Human Resources, Business Administration, Organisational Development, or a related discipline; a Master’s degree in Human Resources Management would be advantageous.
- A minimum of 10 years’ progressive Human Resources experience, including at least 3–5 years in a leadership role within luxury hospitality.
- Proven ability to shape and execute HR strategy within a complex hotel environment, balancing colleague experience, operational priorities, and commercial performance.
- Strong leadership, communication, and stakeholder management capability, with the confidence to partner effectively with senior hotel leadership, regional HR, and corporate teams.
- Sound knowledge of employee relations, performance management, workforce planning, HR policy implementation, and employment legislation, with a coaching style that inspires trust and engagement.
About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays . etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Director - Human Resources - Jumeirah Carlton Tower in London employer: Jumeirah
Jumeirah Carlton Tower is an exceptional employer that offers a unique blend of luxury hospitality and a vibrant work culture in the heart of Knightsbridge. Employees benefit from competitive packages, opportunities for personal and professional growth, and the chance to be part of a globally renowned brand known for its commitment to excellence and guest satisfaction. With stunning views, access to exclusive amenities, and a focus on crafting memorable experiences, working here is not just a job, but a rewarding career in a prestigious environment.
