At a Glance
- Tasks: Lead daily operations and ensure exceptional guest service in a luxury hotel environment.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, discounts, and extra holiday for significant birthdays.
- Other info: Access to learning programmes and clear career pathways within a supportive work culture.
- Why this job: Be part of a dynamic team crafting memorable experiences for guests in a prestigious setting.
- Qualifications: Experience in hospitality and strong relationship-building skills are essential.
The predicted salary is between 30000 - 32450 £ per year.
Responsibilities
- Lead daily operations within assigned area (Front Office, Guest Relations, Butler, Lounge, Concierge, Housekeeping, Floral, Laundry).
- Conduct pre-shift briefings, allocate tasks, and monitor performance to maintain service excellence.
- Ensure guest satisfaction by handling escalated issues promptly, personalising service for VIPs, and maintaining confidentiality.
- Monitor compliance with standards, including LQA, HACCP, health & safety, grooming, and brand protocols.
- Train and coach team members, delivering on-the-job guidance and supporting skill development for service excellence.
- Manage resources effectively, overseeing inventory, requisitions, and equipment care to minimise wastage and maintain readiness.
Qualifications
- Proven ability to build and manage relationships with key internal stakeholders.
- High School Diploma required; Diploma or Degree in Hospitality Management preferred.
- 2-4 years' experience within Rooms Division or related hospitality functions.
- Strong operational understanding of guest service delivery, with the ability to work collaboratively across departments.
Benefits
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant Birthdays (21, 30, 40, etc.).
- Jumeirah perks website access - discount.
- Dry cleaning of uniform or Business attire.
- Meals on duty!
Housekeeping Supervisor - Jumeriah Carlton Tower in Langley employer: Jumeirah
At Jumeirah Carlton Tower, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our team members benefit from extensive career development opportunities, competitive salaries, and a comprehensive benefits package, all set against the backdrop of London's luxury hospitality scene. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
We think you need these skills to ace Housekeeping Supervisor - Jumeriah Carlton Tower in Langley
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Initiative
Organisational Skills
Teamwork
