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For Companies At a Glance
- Tasks: Welcome guests with a smile, manage check-ins, and assist with their needs.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy competitive pay, healthcare, discounts, and career growth opportunities.
- Why this job: Be part of a team that creates memorable experiences for guests from around the world.
- Qualifications: Strong communication skills and a friendly attitude are essential.
- Other info: Work in a vibrant environment in one of London's most exclusive areas.
The predicted salary is between 24000 - 36000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
About the Hotel
Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighborhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.
About the Job
An opportunity has arisen for a Guest Service Executive/ Front Desk Agent to join us at Jumeirah Lowndes. The main duties and responsibilities of this role are:
- Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
- Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
- Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities.
- Explain all the facilities in the room, e.g. heating, television, hairdryer etc.
- Assist guest with luggage.
- Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
- Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on 'chance guests'.
- Make reservations at such times as when the Reservations office is unable to do so.
- Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Excellent interpersonal and communication skills, both in person and by telephone.
- Knowledge of Opera Cloud is preferred.
- Ability to learn multiple computer software and accurately input information into the systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Must be available to work weekends, day, evenings and holidays.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more.
Front Desk Agent - Front Office - Jumeirah Lowndes employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - Front Office - Jumeirah Lowndes
✨Tip Number 1
First things first, make sure you know the ins and outs of Jumeirah Lowndes. Research the hotel’s vibe, its services, and what makes it special. This way, when you walk in for that interview, you can show off your knowledge and passion for the brand!
✨Tip Number 2
Practice your people skills! As a Front Desk Agent, you'll be the face of the hotel. So, role-play with a friend or family member to nail those greetings and guest interactions. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Familiarise yourself with Opera Cloud or any similar systems. If you can demonstrate your ability to learn and adapt to new software, it’ll definitely give you an edge over other candidates.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Jumeirah family. Let’s get you that dream job!
We think you need these skills to ace Front Desk Agent - Front Office - Jumeirah Lowndes
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Front Desk Agent role. Mention specific examples that demonstrate your excellent interpersonal and communication skills.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team at Jumeirah Lowndes!
How to prepare for a job interview at Jumeirah
✨Know Your Stuff
Before the interview, make sure you research Jumeirah Lowndes and its unique offerings. Familiarise yourself with their services, values, and what sets them apart in luxury hospitality. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to guest service and front desk operations. Think about scenarios where you've demonstrated excellent communication skills or handled difficult situations. Practising your responses will help you articulate your experiences clearly during the interview.
✨Dress to Impress
Since this is a front desk position at a luxury hotel, your appearance matters. Dress smartly and professionally to reflect the high standards of Jumeirah. A polished look will not only boost your confidence but also create a positive first impression.
✨Showcase Your Personality
As a Front Desk Agent, you'll be the face of the hotel. Be friendly, approachable, and enthusiastic during the interview. Use examples that highlight your interpersonal skills and ability to connect with guests. Remember, they’re looking for someone who can embody their warm and generous service ethos.
