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Duty Manager - Front Office - Jumeriah Carlton Tower
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Duty Manager - Front Office - Jumeriah Carlton Tower

Duty Manager - Front Office - Jumeriah Carlton Tower

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Front Office team, ensuring top-notch guest service and smooth operations.
  • Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
  • Benefits: Enjoy a supportive work environment, career development, and discounts on food and stays.
  • Why this job: Be part of a prestigious brand known for exceptional service and unique experiences.
  • Qualifications: 3 years in guest services or front office supervision in luxury hospitality required.
  • Other info: Located in Knightsbridge, enjoy access to exclusive amenities and a vibrant work culture.

The predicted salary is between 36000 - 60000 £ per year.

Duty Manager – Front Office – Jumeriah Carlton Tower

Jumeirah Kensington And Chelsea, England, United Kingdom

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Duty Manager – Front Office – Jumeriah Carlton Tower

Jumeirah Kensington And Chelsea, England, United Kingdom

1 day ago Be among the first 25 applicants

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Direct message the job poster from Jumeirah

Head of Talent Jumeirah Carlton Tower & Jumeirah Lowndes hotels | Hospitality Podcaster | Talking Hospitality podcast |

AboutJumeirah&theHotel:

Jumeirah,agloballeaderinluxuryhospitalityandamemberofDubaiHolding,operatesanexceptionalportfolioof31properties,including33signatureF&Brestaurants, acrosstheMiddleEast,Europe,AsiaandAfrica.In1999,JumeirahchangedthefaceofluxuryhospitalitywiththeopeningoftheiconicJumeirahBurjAlArabandthebrand isnowrenownedworldwideforitsdistinguishedbeachfrontresorts,esteemedcityhotelsandluxuryresidences.FromthecontemporaryMaldivianislandparadiseatJumeirahOlhahaliIslandtotheart-inspiredJumeirahCapriPalaceinItalyandthemoderntwistonaBritishclassicatJumeirahCarltonTowerinLondon,thebrandhasbecome synonymouswithwarmandgenerousserviceandtheabilitytocraftdistinctiveandpurposefulexperiencesthatbringjoytoguestsfromacrosstheworld.

LocatedintheheartofKnightsbridge,JumeirahCarltonTowerisalandmarkLondonaddresswhereheritagemeetscontemporaryluxury.Thehoteloffersstunningviews acrossthecity,accesstotheprivateCadoganGardens,avarietyofdiningexperiences,andarooftophealthclubandspawithLondon’slargestnaturallylitswimmingpool.

AboutTheJob:

AnopportunityhasarisenforaDutyManagertojointheFrontOfficeTeaminJumeirahCarltonTower.Themaindutiesandresponsibilitiesofthisroleare:

  • Supervisepropertyoperations,particularlyattheFrontOffice,ensuringalignmentwithJumeirahservicestandardsandpropertystrategy.
  • Monitorservicequalityacrossalloperations,ensuringadherencetoapprovedproceduresandimplementingcorrectiveactionswhennecessarytoupholdguestservicestandards.
  • Inspectroomsandfacilitiestoensureavailabilityandcompliancewithoperationalstandards,supportingguestsatisfaction.
  • Addressguestcomplaintspromptly,coordinatingcorrectiveactionstomaintainconsistentqualitycustomerexperiences.
  • Coordinatedepartmentalactivitiesandfacilitateeffectivecommunicationtoenhancecooperationamongdepartmentsforhigh-qualityservicedelivery.
  • Monitorpersonnelbehaviorandappearance,ensuringadherencetoSBUstandardsandprocedurestodeliverprofessionalservices.

Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:

  • 3yearsofexperienceinapositionofdirectresponsibilityofGuestServices/PublicRelations/FrontOfficeSupervisionwithinthehospitalityindustrywithinthe internationalluxuryhospitalityindustry.
  • Softwarecompetencies–MicrosoftOfficeprograms(Intermediate)
  • Problemsolving
  • Leadershipandteammanagementskills
  • ProjectManagementSkills

AbouttheBenefits

AtJumeirah,wearededicatedtofosteringaworkplacewherecolleaguesfeelvalued,supported,andinspiredtogrow.Ourbenefitspackagereflectsthiscommitmentby combiningrewardingfinancialincentives,comprehensivehealthcare,andopportunitiesforprofessionaldevelopment.

Benefitsinclude:

  • Supportiveandinclusiveworkenvironment
  • AccesstoLearning&Developmentprogrammesandclearcareerpathways
  • Opportunitiesforinternalmobilitywithinourglobalnetwork
  • Colleaguediscountsonfood,beverage,andhotelstaysworldwide
  • Healthcareandinsurancebenefits
  • Locallycompetitivesalaryandincentivestructure
  • Locallyrelevantbenefitsasdeterminedbytheproperty
  • MealsonDuty
  • LifeInsurance
  • DryCleaningofuniformorBusinessAttire.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Hospitality and Hotels and Motels

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Duty Manager - Front Office - Jumeriah Carlton Tower employer: Jumeirah

Jumeirah Carlton Tower is an exceptional employer, offering a supportive and inclusive work environment in the heart of Knightsbridge, London. With a commitment to employee growth through comprehensive learning and development programmes, as well as opportunities for internal mobility within a global network, Jumeirah ensures that its team members feel valued and inspired. The unique benefits package, including competitive salaries, healthcare, and discounts on food and hotel stays worldwide, makes it an attractive place for those seeking a rewarding career in luxury hospitality.
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Contact Detail:

Jumeirah Recruiting Team

View Jumeirah Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Duty Manager - Front Office - Jumeriah Carlton Tower

✨Tip Number 1

Familiarise yourself with Jumeirah's brand values and service standards. Understanding their commitment to luxury hospitality will help you align your responses during interviews and demonstrate that you're a good fit for their culture.

✨Tip Number 2

Network within the hospitality industry, especially with professionals who have experience at Jumeirah or similar luxury hotels. Engaging with them can provide valuable insights and potentially lead to referrals.

✨Tip Number 3

Prepare to discuss specific examples of how you've handled guest complaints and ensured high service quality in previous roles. This will showcase your problem-solving skills and ability to maintain standards under pressure.

✨Tip Number 4

Research the latest trends in luxury hospitality and be ready to share your thoughts on how they could be applied at Jumeirah Carlton Tower. This shows your passion for the industry and your proactive approach to enhancing guest experiences.

We think you need these skills to ace Duty Manager - Front Office - Jumeriah Carlton Tower

Leadership Skills
Team Management
Guest Services Expertise
Problem-Solving Skills
Communication Skills
Attention to Detail
Project Management Skills
Operational Compliance
Customer Service Excellence
Conflict Resolution
Interdepartmental Coordination
Microsoft Office Proficiency
Time Management
Adaptability

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at Jumeirah Carlton Tower. Highlight your relevant experience in guest services and front office supervision in your application.

Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, problem-solving skills, and any relevant software competencies, particularly with Microsoft Office.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of Jumeirah's service standards. Use specific examples from your past experiences to demonstrate how you can contribute to the team.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.

How to prepare for a job interview at Jumeirah

✨Know the Company Inside Out

Before your interview, make sure to research Jumeirah Carlton Tower thoroughly. Understand their values, mission, and what sets them apart in the luxury hospitality industry. This knowledge will help you tailor your answers and show genuine interest.

✨Demonstrate Leadership Skills

As a Duty Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your problem-solving skills and how you can motivate others to maintain high service standards.

✨Showcase Your Customer Service Expertise

Customer satisfaction is key in hospitality. Be ready to discuss specific instances where you've gone above and beyond for guests. This will demonstrate your commitment to upholding the exceptional service standards that Jumeirah is known for.

✨Prepare Questions for Them

Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.

Duty Manager - Front Office - Jumeriah Carlton Tower
Jumeirah

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  • Duty Manager - Front Office - Jumeriah Carlton Tower

    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-09-14

  • J

    Jumeirah

    View Jumeirah Profile
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