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- Tasks: Provide exceptional service to guests and manage their requests with a smile.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy competitive pay, generous discounts, and wellness perks.
- Why this job: Be part of a prestigious brand and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible hours and opportunities for personal growth in a vibrant environment.
The predicted salary is between 24000 - 36000 £ per year.
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Concierge to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role include:
- To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
- To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
- To place emphasis on and sell in-house restaurants, facilities and other destinations.
- To book seats for guests in restaurants requested and arrange all other requests (transportation etc.).
- To reconfirm guest flights and leave confirmation messages to guests.
- To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
About you:
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to tolerate moderate amounts of walking
- Ability to work flexible hours
- Demonstrates excellent grooming standards
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry. This includes:
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Life insurance
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- Dry cleaning of uniform or Business attire
- Meals on duty
- Employee assistance programs
- Wellness benefits – Chiropodist, Flu jabs, and more!
- Taxi service after hours
- Social events & recognitions programs
- Ongoing training & development
- Wedding/Baby gift
- Cycle scheme
- Internal transfer scheme
- Eye test and discount for VDU users
- Dental cash back plan
- External transfer scheme
- 3 Months’ Service: Company Sick Pay
- Travel Card Season Ticket Loan
- Live Your Guest Life Stay
- 6 Months’ Service: Jumeirah Discounts – Stays in other Hotels
- Cycle Scheme • Internal Transfer Scheme
- Eye Test & Discount for VDU Users
- Dental Cash Back Plan
- 1 Years’ Service: External Transfer Scheme
- 2 Years’ Service: Group Pension Plan with enhanced contributions
- Income Protection Scheme
If you think you could be a successful match for this role, please apply today.
Concierge - Concierge - Jumeirah Carlton Tower employer: Jumeirah
Contact Detail:
Jumeirah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Concierge - Jumeirah Carlton Tower
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even chat with folks at local hotels. You never know who might have a lead on your dream concierge job!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your charm shine through. Remember, as a concierge, your role is all about creating memorable experiences, so make sure they see that in you!
✨Tip Number 3
Research, research, research! Know everything about Jumeirah Carlton Tower and its offerings. This will not only impress during interviews but also help you tailor your approach to fit their unique style of luxury service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Jumeirah family. Don’t miss out on this opportunity!
We think you need these skills to ace Concierge - Concierge - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Concierge role at Jumeirah Carlton Tower. Highlight your relevant experience and skills that align with the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jumeirah
✨Know Your Hotel Inside Out
Before your interview, make sure you research Jumeirah Carlton Tower thoroughly. Familiarise yourself with its amenities, services, and the unique experiences it offers. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role effectively.
✨Stay Updated on Local Attractions
Being knowledgeable about local events, restaurants, and attractions is crucial for a Concierge. Brush up on what's happening in London, especially in Knightsbridge, so you can provide valuable recommendations during your interview.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Dress smartly and maintain excellent grooming standards for your interview. This reflects your understanding of the brand's values and the importance of presentation in the role.
