At a Glance
- Tasks: Welcome guests with warmth and ensure they have a memorable experience.
- Company: Join the prestigious Jumeirah Carlton Tower, known for luxury and excellence.
- Benefits: Enjoy competitive salary, health benefits, and discounts on food and stays worldwide.
- Other info: Access to learning programmes and clear career pathways in a supportive environment.
- Why this job: Be part of a dynamic team that creates unforgettable moments for guests.
- Qualifications: Must be a proactive listener with strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
Responsibilities
- Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
- Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
- Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.
- Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
- Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
- Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs.
Qualifications
- Proactive approach to assist guests displaying positive body language.
- Team player, proactive listener.
- Displays integrity in dealing with guests and colleagues.
- Respects values and cultural differences.
- Strong customer service orientation and ownership.
Benefits
- Supportive and inclusive work environment.
- Access to learning & development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant birthdays (21, 30, 40, etc.).
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or business attire.
- Meals on duty.
Guest Relations Executive - Jumeirah Carlton Tower in City of Westminster employer: Jumeirah
At Jumeirah Carlton Tower, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Guest Relations Executive, you will enjoy access to extensive learning and development programmes, clear career pathways, and the opportunity for internal mobility within our global network. With competitive salaries, health benefits, and unique perks like extra holidays for significant birthdays, we ensure that our employees feel appreciated and motivated to deliver exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive - Jumeirah Carlton Tower in City of Westminster
✨Tip Number 1
First things first, make sure you know the ins and outs of the Jumeirah Carlton Tower. Familiarise yourself with their values and culture so you can show them you're a perfect fit. When you walk in for that interview, let your passion for guest relations shine through!
✨Tip Number 2
Practice your warm greetings and friendly conversation skills. Role-play with a mate or in front of the mirror! You want to come across as approachable and engaging, just like you'd be with guests at the hotel.
✨Tip Number 3
Don’t forget to brush up on your menu knowledge! Knowing the signature dishes and being able to recommend food and beverage pairings will set you apart. It shows you’re proactive and ready to provide that personalised attention to guests.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Guest Relations Executive - Jumeirah Carlton Tower in City of Westminster
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and align your past roles with what we’re looking for in a Guest Relations Executive.
Showcase Your Customer Service Skills:Since this role is all about making guests feel welcome, share specific examples of how you've provided excellent customer service in the past. We love hearing about those moments when you went above and beyond!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups!
How to prepare for a job interview at Jumeirah
✨Know the Guest Experience
Familiarise yourself with the guest experience at Jumeirah Carlton Tower. Understand how they greet guests, handle reservations, and provide personalised service. This will help you demonstrate your knowledge and passion for creating memorable experiences during the interview.
✨Showcase Your Communication Skills
As a Guest Relations Executive, communication is key. Practice engaging in friendly conversation and showcasing your positive body language. During the interview, be sure to listen actively and respond thoughtfully to questions, reflecting your proactive approach to guest interactions.
✨Demonstrate Cultural Awareness
Jumeirah values respect for cultural differences. Be prepared to discuss how you’ve successfully interacted with diverse guests in the past. Share examples that highlight your ability to adapt and cater to various preferences, ensuring every guest feels valued and understood.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service orientation. Think of specific situations where you went above and beyond for a guest or resolved a challenging issue. This will showcase your integrity and ownership in delivering exceptional service.
