At a Glance
- Tasks: Provide exceptional service by answering calls and logging guest requests with a friendly approach.
- Company: Luxury hotel in Knightsbridge known for its outstanding guest experience.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on professional growth.
- Why this job: Join a prestigious team and create memorable experiences for guests in a luxury setting.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Jumeirah Carlton Tower in London is seeking a Service One Agent to join the Service One team.
You will answer incoming calls in a warm, friendly tone and log guest requests in Hot SOS, ensuring timely follow-up to guest satisfaction.
You will input wakeup calls into PMS, confirm timely delivery, monitor the E-Butler chat system and respond within 30 seconds, and maintain a professional service standard throughout shifts.
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Guest Experience Agent – Luxury Hotel, Knightsbridge in City of Westminster employer: Jumeirah
At Jumeirah Carlton Tower, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our team members benefit from extensive career development opportunities, competitive salaries, and a comprehensive benefits package, all set against the backdrop of London's luxury hospitality scene. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
