At a Glance
- Tasks: Provide exceptional service and manage guest requests at a luxury hotel.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, discounts, and career development opportunities.
- Other info: Work in a supportive environment with clear career pathways and perks.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Service One Agent to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Answer all calls promptly and professionally according to departmental standards.
- Handle all incoming and outgoing faxes, messages for in-house and expected guests.
- Efficiently manage all emergencies and ensure requests are addressed promptly.
- Attend and participate in daily briefings, read and understand daily updates, and manage guest requests and reports through Service One and HotSOS.
- Accurately record, check, and hand over wake-up calls, ensuring all calls are made on time and recorded clearly.
- Update information boards and whiteboards daily, print in-house guest lists every three hours, and email daily and monthly reports to relevant departments and managers.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Experience engaging with internal stakeholders including Front Office, Housekeeping, Food & Beverage, HR, and Security, as well as external contacts such as guests, travel agents, suppliers, and vendors.
- High School Diploma (or equivalent) as a minimum educational requirement.
- 1–2 years of experience in a five-star hotel or similar luxury hospitality environment.
- Strong communication and interpersonal skills to effectively manage stakeholder relationships and deliver excellent guest service.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant Birthdays (21, 30, 40, etc.).
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or Business attire.
- Meals on duty!
Service One Agent - Jumeirah Carlton Tower in City of London employer: Jumeirah
Jumeirah Carlton Tower is an exceptional employer located in the prestigious Knightsbridge area of London, offering a supportive and inclusive work environment that prioritises employee growth and development. With access to comprehensive benefits, including competitive salaries, healthcare, and opportunities for internal mobility within a global network, employees are encouraged to thrive in their careers while enjoying unique perks such as discounts on hotel stays and meals on duty. Join us at Jumeirah, where your contributions are valued and rewarded in a luxurious setting that embodies the essence of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Service One Agent - Jumeirah Carlton Tower in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jumeirah. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jumeirah
Don't be shy about reaching out to Jumeirah directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service One Agent - Jumeirah Carlton Tower in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jumeirah and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jumeirah
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
