At a Glance
- Tasks: Lead and enhance guest services while managing a dynamic team at a luxury hotel.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, career growth, and exclusive discounts.
- Other info: Be part of a supportive culture with clear career pathways and exciting opportunities.
- Why this job: Make a real impact in luxury hospitality and create memorable experiences for guests.
- Qualifications: Bachelor’s degree in Hospitality or Business, plus 6-8 years in luxury guest services.
The predicted salary is between 28000 - 30000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Service One Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Develop and implement Service One operational strategies aligned with hotel and corporate objectives.
- Oversee daily operations, ensuring all guest requests and communications are handled promptly and professionally.
- Monitor KPIs (response time, abandonment rate, upselling performance) and implement corrective actions.
- Ensure compliance with Jumeirah standards, health and safety, and emergency protocols.
- Manage departmental budget, cost control, and revenue generation through upselling initiatives.
- Lead recruitment, training, and development of Service One team members; foster a culture of excellence and engagement.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Stakeholder Engagement: Ability to work collaboratively with internal hotel departments (Front Office, Housekeeping, Engineering, F&B, Finance) and manage relationships with external stakeholders including guests, vendors, and technology partners.
- Education: Bachelor’s degree in Hospitality Management or Business Administration is essential; additional certification in Customer Experience or Call Centre Management is advantageous.
- Experience: 6–8 years’ experience in guest services or reservations within a luxury hospitality environment.
- Industry Knowledge: Strong understanding of luxury hospitality standards and guest experience delivery, with the ability to operate effectively in high-profile, service-driven environments.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Service Co-ordinator (Job Management) in City of London employer: Jumeirah
Jumeirah Carlton Tower, located in the prestigious Knightsbridge area of London, is an exceptional employer that prioritises the growth and well-being of its employees. With a supportive and inclusive work environment, comprehensive benefits, and clear career pathways, Jumeirah fosters a culture of excellence and engagement, making it an ideal place for those seeking meaningful and rewarding employment in luxury hospitality.
