At a Glance
- Tasks: Lead housekeeping operations and ensure exceptional guest experiences at a luxury hotel.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, career development, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for growth and extra holiday perks.
- Why this job: Be part of a prestigious team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and strong relationship-building skills required.
The predicted salary is between 25000 - 30000 £ per year.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An opportunity has arisen for a Housekeeping Supervisor to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Lead daily operations within assigned area (Front Office, Guest Relations, Butler, Lounge, Concierge, Housekeeping, Floral, Laundry).
- Conduct pre-shift briefings, allocate tasks, and monitor performance to maintain service excellence.
- Ensure guest satisfaction by handling escalated issues promptly, personalizing service for VIPs, and maintaining confidentiality.
- Monitor compliance with standards, including LQA, HACCP, health & safety, grooming, and brand protocols.
- Train and coach team members, delivering on-the-job guidance and supporting skill development for service excellence.
- Manage resources effectively, overseeing inventory, requisitions, and equipment care to minimize wastage and maintain readiness.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Proven ability to build and manage relationships with key internal stakeholders.
- High School Diploma required; Diploma or Degree in Hospitality Management preferred.
- 2–4 years’ experience within Rooms Division or related hospitality functions.
- Strong operational understanding of guest service delivery, with the ability to work collaboratively across departments.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant Birthdays (21, 30, 40, etc.).
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or Business attire.
- Meals on duty.
Housekeeping Supervisor - Jumeriah Carlton Tower in City of London employer: Jumeirah
Jumeirah Carlton Tower is an exceptional employer located in the prestigious Knightsbridge area of London, offering a supportive and inclusive work environment that values employee growth and development. With access to comprehensive healthcare, competitive salaries, and unique benefits such as extra holiday for significant birthdays and discounts on hotel stays worldwide, Jumeirah fosters a culture of excellence and collaboration, making it an ideal place for those seeking a rewarding career in luxury hospitality.
