At a Glance
- Tasks: Lead housekeeping operations, ensuring top-notch service and guest satisfaction.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, discounts, and career development opportunities.
- Other info: Work in a supportive environment with clear career pathways and extra perks.
- Why this job: Be part of a dynamic team crafting memorable experiences for guests in a luxury setting.
- Qualifications: Experience in hospitality, strong relationship-building skills, and a passion for service excellence.
The predicted salary is between 25000 - 30000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An opportunity has arisen for a Housekeeping Supervisor to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Lead daily operations within assigned area (Front Office, Guest Relations, Butler, Lounge, Concierge, Housekeeping, Floral, Laundry).
- Conduct pre-shift briefings, allocate tasks, and monitor performance to maintain service excellence.
- Ensure guest satisfaction by handling escalated issues promptly, personalizing service for VIPs, and maintaining confidentiality.
- Monitor compliance with standards, including LQA, HACCP, health & safety, grooming, and brand protocols.
- Train and coach team members, delivering on-the-job guidance and supporting skill development for service excellence.
- Manage resources effectively, overseeing inventory, requisitions, and equipment care to minimize wastage and maintain readiness.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Proven ability to build and manage relationships with key internal stakeholders.
- High School Diploma required; Diploma or Degree in Hospitality Management preferred.
- 2–4 years’ experience within Rooms Division or related hospitality functions.
- Strong operational understanding of guest service delivery, with the ability to work collaboratively across departments.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant Birthdays (21, 30, 40, etc.).
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or Business attire.
- Meals on duty!
Hotel Housekeeping Team Leader in City of London employer: Jumeirah
Jumeirah Carlton Tower, located in the prestigious Knightsbridge area of London, is an exceptional employer that prioritises the well-being and growth of its team members. With a supportive and inclusive work environment, employees benefit from comprehensive healthcare, competitive salaries, and numerous opportunities for professional development within a globally renowned luxury hospitality brand. The unique perks, such as colleague discounts and extra holiday for significant birthdays, further enhance the rewarding experience of working at this iconic hotel.
